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yyyyyy x. yyyyyy


4 linden street, #0000 xxxxxx xxxx , xxxx , xxxxx 00000


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accomplished audio visual services professional eager to contribute technical expertise as well as dynamic management and client servicing skills toward actively supporting a progressive organization in optimizing performance.

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ø  offer extensive experience in audio-visual, sound and light operations management.

ø  proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  exceptional ability to research and evaluate technology trends and products and use findings toward designing and executing innovative strategies.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  facilitate smooth communication between clients, staff and senior personnel; expedite workflow to attain objectives.

ø  demonstrate outstanding problem solving and active listening skills; diffuse difficult situations with tact and ease.

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director of event technology - sheraton ferncroft hotel, danvers, ma                                            1998-2009

  contributed dynamic leadership skills and technical expertise in managing operation and set-up of audio visual technology for the hotel and its guests, ranging from weddings to corporate conferences with 2500 attendees.

  maintained full p&l accountability for revenue growth and cost control.

  supported all hardware and software system requests, identified and addressed existing and potential issues and created proactive upgrades and enhancements for optimal results.

  strategically planned workflow to maximize use of resources while controlling costs and meeting customer needs.

  exhibited advanced communication and interpersonal relation skills in attending and participating in pre-convention meetings to identify and evaluate client needs.


operations manager, audio visual services - sheraton boston hotel, boston, ma                          years

  supervised, mentored and motivated 12 staff technicians, playing an instrumental role in the development of top performing team members.

  efficiently coordinated and organized delivery of audio visual support, defined technological requirements and assigned projects to optimize utilization of human capital and technical resources.

  demonstrated detail orientation and organizational skills in maintaining in house inventory and assessing and securing contract equipment.


director of audio-visual services - colonnade hotel, boston, ma                                                   years

  relied upon to lend expertise toward coordinating and delivering audio-visual services, with strong focus on optimizing productivity, efficiency and quality of services.

  applied audio-visual expertise and strong communication skills in responding directly to client inquiries and handling all aspects of sales.

  ensured high levels of service for hotel clients by conducting routine inventory and repair of equipment.

  steered invoicing, billing, troubleshooting problems and maintaining labor costs, illustrating exceptional prioritizing and multitasking abilities in achieving goals and timelines.


assistant manager, audio visual services - westin hotel, boston, ma                                            years

  liaised effectively between hotel management, staff and clients to ensure smooth flow of communications and customer satisfaction.

  proactively built and established key relationships with senior management, staff, clients and contractors.


prior experience


operations supervisor, campus center - salem state college, salem, ma

sound and lighting supervisor / operations coordinator, campus center - salem state college, salem, ma

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bachelor of science in geography, concentration in travel and tourism - salem state college, salem, ma

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