career objective                              

results-driven client services professional eager to contribute superior communication skills, team building, and customer relation strategies toward supporting the employer in optimizing operational and financial performance

profile                                                

ø  offer numerous years of progressive customer service and client relations experience; solid background of administrative and managerial responsibilities

ø  proficient with scheduling, handling payroll, sales reporting, inventory, training new employees

ø  effectively facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  strategically planning and coordinating workflow and human resources for optimal coverage while containing labor costs

ø  outstanding record of organization and time-management; consistently meet deadlines while providing high quality service

ø  demonstrated ability to perform multiple concurrent responsibilities under heavy pressure

ø  excel at communication and relationship management; proven record of teamwork and innovative problem solving

ø  proactive team player equally effective in independent and collaborative environments

 

~ technical proficiencies ~

microsoft word ~ access ~ data entry ~ fdr ~ internet research

 

professional experience                

laborer, wabash national corporation, lafayette, in                                                             10/03 c 2/07

receptionist, kirby risk emr, lafayette, in                                                                            9/01 c date

shift manager, panera bread, west lafayette, in                                                                  11/00 c 6/01

receptionist, purdue university vth, west lafayette, in                                                       2/00 c 11/00

customer relations representative, pnc bank, lafayette, in                                             1/97 c 9/98

server, golden corral, jacksonville, nc                                                                                   5/94 c 11/96

assistant manager (3^rd key), claire s boutique, lafayette, in                                              10/92 c 4/93

manager/assistant manager/sales associate, canary and the elephant, lafayette, in    11/91 c 8/92

 

education                                           

ivy tech state college, lafayette, in                                                                        1/99 c 12/99

studies in business management c 3.5 gpa

member, phi theta kappa  

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently looking to return to the work force after having spent time caring for my family.  i am seeking a challenging career opportunity in a patient services representative capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of providing outstanding customer service in a variety of fields.  i excel at working with people and resolving escalated customer issues.  my dynamic communication, organizational, and time-management skills have consistently proven instrumental in my ability to achieve high levels of client satisfaction.  i have effectively applied my skills and knowledge toward every position i have held.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy