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yyyyyy x. yyyyyy

                                                        0000 xxxxxx xxxx , xxxx , xxxxx 00000


career objective                              

results-driven accounts and default specialist eager to contribute superior technical, organizational, and communications service skills toward supporting the employer in optimizing operational and financial performance


ø  offer more than 17 years of progressive default industry experience, with expertise in broad scope of functions including auditing, account monitoring, data analysis, collections, and customer service

ø  numerous years of supervisory and mentoring experience; solid experience in human resource operations including maintaining personnel files

ø  demonstrated record of accuracy and efficiency

ø  strong mathematical aptitude and attention to detail

ø  dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards

ø  proactive team player equally effective in independent and collaborative environments; proven ability to work without supervision

professional experience                

first american corporation, westlake, tx                                                                                   2006 c present

senior quality assurance analyst (telecommute position)

  • successfully perform critical, comprehensive audits of second lien bankruptcy accounts of major mortgage corporation s portfolio
  • performed audits at all points during the process including at time of acquisition, mid-way, and at discharge
  • actively review and analyze previous servicing and all payments and fees to ensure accuracy before ultimate discharge
  • directly assist processors with monitoring accounts, review pacer system for motions filed by first lien holders, perform equity analyses


default consulting, orlando, fl                                                                                                 2005 c 2006

bankruptcy analyst (telecommute position)

  • performed audits of same mortgage corporation s portfolio of first and second lien bankruptcy accounts; similar responsibilities as above


bank one (division of chase corp.), milwaukee, wi                                                                    1996 c 2005

operations supervisor (2001 c 2005)

  • in recognition of superior performance, steadily progressed within company to achieve operations supervisor position entrusted with overseeing staff of up to 27 associates supporting national collection centers and local default management center with loan servicing, research, quality assurance, auditing, support, tax, and cashiering functions
  • proficiently streamlined operations and increased efficiency; worked with mis department to automate more than 90% of departmental non-monetary functions, transitioned multiple functions out of department within short scope of time
  • performed human resources functions, including implementing an intensive cross training program and collaborating with management to plan for lay-offs
  • efficiently and thoroughly responded to risk reviews leading to several sightings to be removed
  • consistently achieved 98% accuracy tolerance level

collections support supervisor (1998 c 2001)

  • steered staff to continually achieve excellent levels of customer satisfaction while increasing productivity
  • managed multiple large-scale projects including providing support for asset sales department and producing gap analysis during fcnbd merger

collections supervisor   (1997 c 1998)

  • co-supervised front-end autodialing group; executed managerial functions including staff scheduling, mentoring, and evaluating performance
  • operated melita autodialer

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collection specialist   (1996 c 1997)

  • proactively collected on consumer auto loans from front-end through late stage; accurately documented all payments and activities for each account; effectively responded to account balance inquiries


payco american corporation, brookfield, wi                                                                              1991 c 1996

asset recovery and management technician (1995 c 1996)

  • through dedicated service, raised within corporation s ranks to assume collection responsibilities for a $4 million commercial and consumer loan portfolio
  • handled communications and all facets of payment including processing and invoicing, refinancing, processing chapter 13 proof of claims, and monthly forecasting for the portfolio.

customer service representative - mci s small business accounts (1993 c 1995)

  • researched misapplied payments, processed credit card payments, and carried out other collection responsibilities
  • planned and executed internal audit of departmental job functions; trained and directed new employees
  • selected to act in a supervisory capacity in supervisor s absence

collection specialist (1992 c 1993)

  • in accordance with state and federal laws, actively collected on defaulted retail and medical accounts
  • advised student loan recipients as to options regarding payment delinquencies; utilized solid knowledge of practices

medical accounting service representative (1991 c 1992)

  • performed broad range of administrative and clerical functions concurrently with assisting customers with billing inquiries


uw washington county, west bend, wi                                                                                     1990 c 1991

studies in liberal arts


yyyyyy x. yyyyyy

                                                        0000 xxxxxx xxxx , xxxx , xxxxx 00000







hiring agent name


company name


city/state/zip code




i am currently seeking a challenging new career opportunity in a insert job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include numerous years of experience working closely with high-level accounts and performing a wide range of functions ranging from auditing to training staff.  my close attention to detail and dynamic communication skills have consistently proven instrumental in my ability to succeed in every position i have held.  i am capable of working independently as well as leading top-performing support teams. 


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






yyyyyy x. yyyyyy





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