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abc@xyz.com

 

objective

solutions-focused, performance-driven senior lead program manager eager to contribute technical expertise as well as dynamic project management, business integration and process enhancement talents toward maximizing bottom-line.

 

profile

ø  offer over 10 years progressive experience in planning, directing and implementing critical projects focused on innovative information technology and end-user solutions.

ø  results-driven leader who effectively builds, trains and leads top-performing teams.

ø  expertise in developing and executing strategic policies, procedures, processes, and methodologies to optimize performance.

ø  proficiently steer projects from concept through delivery.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  proficient in customer focused design and product lifecycle methodology

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  demonstrate initiative by analyzing, creating and executing procedures to eliminate redundancy, accelerate output, and minimize expenses.

 

key recent achievements

ø  due to exceptional success, cat model adopted by ms field and applied to 2000+ member support organization.

ø  impacted 400+ biztalk licenses and over $47 million of microsoft revenue over 3 years.

ø  successfully built a product lifecycle framework for biztalk server vnext and drove planning efforts and prioritization around customer scenarios.

ø  extended server platform to pocketpc hardware; resulting demonstrations were shown during keynotes for mgb 2001 and teched 2001.

 

professional experience

microsoft corp.                                                                                                                             2000-present

senior lead program manager, connected systems division customer advisory team (2004-present)

  successfully build and develop top-performing personnel vital to supporting enterprise-wide operations in delivering critical enterprise services, microsoft and panther field services enablement and customer focused design feedback into the product development cycle.

  maintain full accountability for ensuring superior service and exceptional satisfaction of 70+ high revenue, high risk customers.

  strategically plan and coordinate proactive engagement support, including proactive call downs, pipeline generation and scheduling, to maximize use of resources while controlling costs and meeting customer needs.

program manager, biztalk server (2004-2005)

  contributed dynamic problems solving and analytical skills in resolving complex product and services escalations (itron, citigroup, amex, kt, idf).

  delivered over 30 engagements directly, with strong focus on optimizing productivity, efficiency and performance.

 

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microsoft corp.                                                                                                                             2000-present

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senior consultant, microsoft consulting services national sector (2001-2004)

  relied upon to lend expertise toward developing and leading a wide range of engagements, including high-level solution design, feature scoping, implementation, project management, architectural guidance and problem resolution. 

  key global accounts included webmd.com, marriott, and sc johnson, managing both features and customer/partner resources. 

technical lead, ncompass labs inc. (bought by microsoft)    (2000-2001)

  delivered advanced product features/demonstrations for pre-sales and other situations; identified and addressed existing and potential issues and created proactive upgrades and enhancements for optimal results.

  proactively built and established key relationships and liaised effectively with product management, marketing and business development.

 

bridger commercial funding                                                                                                       1999-2000

programmer/analyst     

  strategically ensured accuracy and timeliness in developing and deploying advanced financial pricing systems, which accurately price over $1.3 billion in loans monthly for over 100 commercial u.s. banks.

 

shopperindex.com                                                                                                                       1999

programmer/analyst

  played an integral role in all aspects of startup operations, development and growth of company.

  innovatively designed, developed and implemented a search engine which allowed advertisers to bid on position listings, similar to overture.

 

prior experience

 

editor-in-chief - gamer s alliance

independent web developer - various companies

 

education

microsoft sponsored mba program - kelley school of business

bachelor of science in management of information systems - university of  nevada, lv

bachelor of science in management - university on nevada, lv

 

publications & presentations

teched 2005, 2006, 2007, 2008

techready3,4,5,6,7 c some of the highest scores in sessions

massachusetts institute of technology enterprise forum for vp level event with google, ms, yahoo: meeting of the minds ; iptv and new media

msdn - customizing microsoft content management server 2002 authoring connector       

 

 

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