yyyyyy x. yyyyyy 840 parent avenue, windsor, on n9a 2e1
highly-skilled it professional eager to contribute technical support, education, infrastructure and customer service skills in a challenging technical support assignment.
ø over 13 years of comprehensive experience ranging from retail store operations, technical customer service and loss prevention to network development and security, file maintenance and project management, with supporting education.
ø strong working knowledge of networking, security, troubleshooting, operations monitoring, information retrieval, website design and applications.
ø results-oriented with emphasis on obtaining full utilization of resources to achieve organizational goals and objectives.
bpts, btsc, blackberry enterprise server, microsoft exchange, ibm lotus domino, symantec, novell groupwise, microsoft office suite, windows 2000/xp pro
blackberry (sutherland global), windsor, on 2008 - present
blackberry technical support consultant
address incoming and outgoing calls and perform advanced troubleshooting for personal and corporate users.
manage blackberry enterprise servers for microsoft exchange, ibm lotus domino and novell groupwise.
perform floor support, queue monitoring, employee assistance and report generation.
symantec (sutherland global), windsor, on 2008 - 2009
norton priority support level iii
documented cases, input customer information into system and performed advanced tech support.
managed inbound and outbound calls, trained new agents and provided pc installations and tune ups.
retrieved customer information, product keys and email data and reported any abuse.
truconnect llc, bridgeport, ct 2008
senior sales support technical specialist
managed store network and infrastructure security and maintained hardware and software.
diagnosed malfunctioning systems, offered recommendations and managed sales and money.
- continued -
yyyyyy x. yyyyyy
futureshop, windsor, on 2007 - 2008
customer service representative
assigned as hsbc card specialist, dealt with sales and commissions, managed registers.
balanced floats, accepted and processed customer information and obtained credit checks.
engaged in loss prevention and oversaw incoming and outgoing calls.
athlete s world, windsor, on 2005 - 2006
worked primarily during holiday season on commission and recorded each transaction
assisted customers with clothing choices and achieved customer service online certificate.
have also been employed by burger king in capacities of food handler and customer service representative preparing food, stocking product and supplies, overseeing expenses and assisting managers; developing bulletin board system and supporting multi-user accounts, maintaining over five gigabytes of online files, programming various utilities, developing websites and monitoring message boards.
everest college, windsor, on
computer networking studies, 2007
st. clair college, windsor, on
computer networking studies, 2006
office administrator studies, 2006
renaissance school of fashion
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