performance-driven leader with expertise in new business development, client relationship management and significant revenue growth eager to contribute talents toward supporting a progressive organization in maximizing sales and profits as a key team member.

 

market identification & growth   creative marketing campaigns   bottom-line revenue increases   vendor/distributor relationships

b2b / b2c sales   client retention & loyalty   negotiation strategies   account retention

• cross-functional leadership   change management expertise   document creation expert   strategic coalitions/start ups

 

ø  strong multi-tasking background with the ability to work independently on multiple projects simultaneously, including formulation of policies and procedures, organization development, training and development programs, project management, strategic negotiations, in-depth problem analysis and solutions, operational process implementation, as well as development and execution of strategies to increase client retention and loyalty. 

ø  consistently perform and recognized as top performer throughout professional sales career.    

ø  effectively work with clients of all ages, socioeconomic, and cultural backgrounds.

ø  consistently focus on ensuring development of high-standard client services programs.

ø  comprehensive understanding of the business development arena due to hands-on application regarding information management, communications, and marketing practices.

ø  excel in defining and implementing policies that enhance and maximize market visibility related to competitive advantages.

ø  consistently focus on ensuring development of high-standard efficiency protocols. 

ø  proven ability to adapt strong process knowledge and technical skills to diverse organization needs.

 

 

ø  capable of in-depth research and data analysis with the purpose of improving brand awareness and product exposure to various market segments.

ø  embrace organization initiatives and mission statement.

ø  perform in-depth swot analyses in order to ascertain and proactively prepare for market variations.

ø  standardize sales and marketing protocols in order to streamline and increase workflow productivity whenever practical.

ø  astute at time management and organizational skills resulting in multi-tasking efficiency and productivity.

ø  skilled at managing multiple high dollar projects simultaneously and efficiently.

n radio/tv speech major, ohio state university

n pio training in journalism, radio/tv production, and speech writing, united states army

n trained as helicopter and fixed wing pilot, army aviation school

 

 

ø  assisted in development and marketing of  multi-million dollar flight simulation training module for helicopter pilots for use by the united states armed forces.  met with top-ranking military officials and developed presentation in order to garner interest. 

ø  acted as speech writer for high ranking military officials and was chosen as one of twelve to be a speech writer for a sitting president. 

ø  while acting as vice president of marketing for first american title insurance, built a network of more than 200 agents while expanding territorial production more than 200% each consecutive year. 

ø  while acting as state marketing director for chelsea title company, developed and implemented a direct marketing program to increase sales growth from a three-year average of 9% to 27% annually.

ø  while owner of metro secretaries, designed, built and implemented a computer generated answering service to increase efficiency, accuracy and work load ability.  additionally, expanded sales territory to include service for maryland and washington dc accounts.

 

quality assurance specialist, united states census bureau                             2010-present

 

  primary responsibilities included ensuring integrity of data, analyzing various reports and making determinations on viability and accuracy of data, compiling and disseminating informational reports to all relevant parties.

 

owner/operator, capital access, ltd.                                                                        1991-2008

 

  primary responsibilities included comprehensive oversight and leadership of all operation aspects of business including: financial analysis, budgetary adherence, human resources management, as well as production and revenue increases to ensure viability and sustainability of business year after year. 

  business services included loan processing and underwriting of mortgage loans.

  started business from ground up and expanded to 4 officers, 32 loan officers, and 3 loan processors.

 

branch manager/loan officer, independent mortgage brokers                              1988-1991

 

  primary responsibilities included acting as manager of branch office involved in operational oversight of day to day business.

  responsible for development and execution of in-depth marketing campaigns for as well as origination of mortgage loans.     

 

 

earlier experience

 

owner/operator, metro secretaries

vice president of marketing, first american title insurance

owner/operator, sunset ventures

state marketing director, chelsea title company

owner/operator, real estate broker

 

 

 

 

 

yyyyyy x. yyyyyy

business development / operations professional

 

date

name here of recipient

name here of company

 

dear recipeint name:

recent research into company name prompted me to immediately update my resume for your review.   based on my knowledge of this company, i am very interested in interviewing for state position you are seeking. i offer years of progressive advancement in key roles as a business development and operations professional.

 i am skilled at providing expertise regarding comprehensive tasks including training, operational analysis, hiring and retention protocols, client support, research, and a strong background in numerous aspects of human capital development.  i am astute at developing streamlined processes that will increase operational productivity and reduce the occurrence of costly errors. 

            i am an exceptionally hard worker and my peers consider me a strong team player.  my enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  i am also capable of assimilating into a new environment easily and feel that i could quickly become part of your team.  i enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. i am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            after your review of my resume, i hope you will agree that this would be a mutually beneficial arrangement.  i plan to call you early next week. at that time, i can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  please contact me sooner if you wish to talk before then.  i look forward to speaking with you.

regards,

yyyyyy x. yyyyyy