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Randy H. Bock

31 Wildflower Drive n Xxxxxx, XXXXXX xxxxxx-3119 n n xxx-xxx-xxxx


Dynamic, ambitious and results-driven Operations Xxxxxxnagement Executive with extensive experience in leading Food Safety, Training, and Facilities Xxxxxxnagement initiatives for a xxxxxxjor restaurant industry leader.  Subject xxxxxxtter expertise in developing and deploying innovative critical food safety procedures to ensure a high-level of food safety competency and related behaviors throughout the organization.  Eager to integrate advanced knowledge of health inspection processes, training development, and relationship xxxxxxnagement toward supporting the goals of a progressive organization in the food safety/health inspection industry.  Core competencies include


   In-Depth DHHS/DOT/EPA Guideline Knowledge

   Ensue Efficiencies/Compliance/Safety Protocols

   Persuasive and Effective Speaker

   Problem Solving/Negotiations/Resolution

   Navigate Health Department Inquiries

   Develop and Facilitate Training Curriculum

   SafeServ Expertise

   Natural Leadership Ability


Professional History


2007 to Present:  McDonald s Corporation, Boston XXXXXX - Facilities Lease Xxxxxxnager

   Provide operational leadership and oversight for 36 leased sites on state highways, toll roads, and airports; direct operations activities, ensure optimize staff development and training, and create an atmosphere dedicated to customer service for this territory with $167Mm in annual revenue.

   Collaborate with Department of Transportation, McDonald s Corporation and McDonald s Franchisees to define and develop tactical business plans for new locations; negotiate leasing terms, address and resolve on-site issues, and leverage strong leadership initiatives to optimize revenue and minimize business risks .


2000 to 2007:  McDonald s Corporation, Boston XXXXXX - Food Safety Xxxxxxnager/Boston Region

   Cultivated and grew strategic alliances with representatives from the Health Department to ensure conformity to all internal and external food safety requirements.

   Leveraged extensive understating of SaveSerf methodologies to impart sxxxxxxrt practices and food preparation activities with staff from over 600 locations, and acted as key liaison for health department issues.

   Communicated with restaurant xxxxxxnagement on trends involving critical violations and all food safety issues; acted as subject xxxxxxtter expert for all xxxxxxnagement staff, and xxxxxxintained and updated food safety website to reflect most relevant data.

   Developed and over 175 ServSafe classes and developed 15 ServSafe instructors.


1997 to 2007:  McDonald s Corporation, Boston XXXXXX  - Regional Training Consultant, Boston Region

   Instrumental in influencing changing behaviors that resulted in improved business results by integrating tactical training to enhance operations standards,  build fundamental competencies, and enhance individual perforxxxxxxnce; served as a key expert on McDonalds operating standards, change xxxxxxnagement tools and quality control initiatives.

   Utilized an effective consultative approach to identify potential perforxxxxxxnce improvement opportunities, understood the learning and development needs of staff groups, ascertained the most appropriate methodologies to deliver measurable results.



Randy H. Bock

31 Wildflower Drive n Xxxxxx, XXXXXX xxxxxx-3119 n n xxx-xxx-xxxx

Page 2


   Leveraged superior ability to drive innovation, creativity and interactive training programs; utilized strong public speaking skills, humor and a positive personality to engage participants and keep their attention.

   Demonstrated success in interacting with senior leadership to identify, create and implement training xxxxxxterials and programs that support key business initiatives.

   Produced exceptional results with tenacity, self-confidence, and an ethical character that elicits respect; identify and pursue opportunities for professional growth and business expansion.


1989 to 1997:  McDonald s Corporation, Boston, XXXXXX/New York, NY - Operations Business Consultant

   Acted as key Consultant for a group of McDonald s Franchisees; established and implemented standardized policies and procedures to drive cohesion among quality, service delivery, cleanliness, and customer service indicators to optimize sales and profitability results.

   Built strong working partnerships with Franchisees and spearheaded the development of a Regional Support Staff designed to provide guidance on  critical Franchises issues including construction, legal, financial, xxxxxxrketing, training, and technology tools.


Additional Related Positions


1982 to 1989:  McDonald s Corporation, Boston XXXXXX - Operations Consultant

1977 to 1982:  McDonald s Corporation, Framingham XXXXXX - McDonald s Restaurant Xxxxxxnager




Drake University, Des Moines IA - Bachelor of Arts, Economics























Randy H. Bock

31 Wildflower Drive n Xxxxxx, XXXXXX xxxxxx-3119 n n xxx-xxx-xxxx






<City, ST Zip>


Dear Mr./Ms. ____:


During my comprehensive career as an Operations Xxxxxxnagement Professional in the Food Industry, I have gained considerable training and development, operations xxxxxxnagement, and leadership experience.   I have improved operations through a sincere dedication to creating a cohesive team environment, and ensuring that each and every team member is aware of, and practices critical food safety procedures.  This along with my expertise in strategic planning, food safety/sanitation requirements,  and customer relations xxxxxxke me an ideal candidate for your organization.   


In addition, I have a solid record of helping franchisees in achieving or surpassing profit goals and ensuring compliance with operating standards and corporate requirements.   I have the experience and ability to lead teams to improve efficiency, profitability, and quality results.  I believe my record of success, and in-depth experience in food safety procedure development is a perfect fit for the position of <position here>.


The accompanying resume can give you an overview of my potential for xxxxxxking a worthwhile contribution to <firm or company name>.  As a proven leader, I believe it would be mutually beneficial for us to meet.  I will call next week to inquire about the possibility of meeting to discuss your organization s goals and how I can help you meet them. 


Thank you for your time and consideration.

























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