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yyyyyy x. yyyyyy

2104 twinwood trace sanford fl 32771 xxx-xxx-xxxx


senior level business operations management professional

client relationship management / process improvement / strategy development


highly accomplished business operations management leader with expertise in driving critical business solutions and managing high profile clients in a competitive environment.  exceptional success in building high-performance sales teams with the ability to drive growth and overcome economic challenges.  eager to assume a position that will allow me to maintain complete accountability and ownership for profit and loss, key performance indicators and strategic development. 


core competencies


w business analysis & process improvement

w cultivate internal & external alliances

w strategic planning and execution

w cost control/p&l/budgeting

w key performance indicator development

w benchmarking against goals

w lean and six sigma practitioner

w printing technology expertise

w training, mentoring & team building

w quick to foster confidence

w committed to organization & clients

w persuasive & effective speaker


professional history


standard register company, tampa, fl (2007 to present) - account executive

w drive business development and relationship building efforts to capture new account activity for a $900mm operation; significantly exceeded quota in the first year, resulting in president s club status for sales excellence.

w secured a lucrative client network in the financial services and manufacturing industries through strong expansion efforts.

w created a strategic alliance with a banking software provider to promote the sale of standard register products, gaining an additional $250k in new revenue, and re-established a productive business relationship with the home shopping network, securing $150k in annual sales volume.


hillsboro printing company, tampa, fl (2005 to 2007) - client relations manager            

w generated new client relationships and developed existing relationships to drive improvements in sales and revenue performance.

w developed a new order processing system to reduce cycle times and ensure timely project delivery.

w created a high performance csr team that effectively managed estimation, pre-press activities, job planning and customer service functions to drive business goals and increase customer satisfaction indicators.

w established process improvement teams to identify and correct deficiencies, and developed new kpi s to measure and benchmark performance goals.


thomson-west, eagan, mn (2004 to 2005) - prepress/ digital print manager         

w leverage expert analysis and insights to lean approach and team empowerment methods to drive organizational improvements and instill best practices for an $8.7b digital print operations, oversaw 7 management and 85 production team members.

w created new operations sop s and implemented targeted corrective action procedures to reduce rework costs by $75k and remakes by 2%.

w introduced an employee cross training program that increased production and performance results.

w implemented a new electronic workflow processes that increased customer satisfaction and led to a significant reduction in overtime costs.


rose printing company, tallahassee, fl (2003 to 2004) - plant manager

w provided operational and lean production expertise to reduce operations costs by 17% and increase net income by 138% for a $15mm printing organization.

w spearheaded efforts to implement kpi s to drive operational excellence and provide a benchmark for performance goals.

w created a new order entry system to enhance communications flow, increase accuracy, and allow for more accurate tracking and follow-up for customer orders.


moore north america, temecula, ca (2002 to 2003) - general manager

w provided oversight and leadership for a $25mm pfs facility; created strategic alliances with high profile clients to develop a sow processes that resulted in more cohesive operations, improvements to delivery timelines, and a higher level of customer satisfaction.

w through assertive cost containment initiatives, reduced operations costs by $300k, and delivered over $8mm in bottom line profits.

w integrated $9mm in technology upgrades to improve production capabilities, and re-aligned staff responsibilities to maximize individual performance in support of organizational growth.


von huffman graphics (formerly bawden printing), eldridge, ia (1982 to 2002)

account executive (2001 to 2002)

w selected by senior management to drive sales volume and brand awareness in an underperforming region.

w led the region to a 47% increase in overall sales through targeted business development and client needs analysis strategies, secured over $1.5mm in new business.


customer service director (1999 to 2001)

w gained promotion to director level, and provided direction for a division comprised of 70 representatives located in 3 separate locations.

w through aggressive process analysis and improvement strategies, led the automation of customers service activities through the implementation of the primac system, which allowed for a $150k reduction in labor costs, and increased accuracy and effectiveness.

w managed escalated customer complaints, interacted with clients to increase satisfaction level, and supported sales efforts by providing customer service and resolutions as needed.


customer service manager (1982 to 1999)

w led day to day operations activities for a customer service department that grew from 10 to 25 employees; tasked with providing outstanding customer service in a high volume order environment with sales that increased from $20mm to over $55mm within 8 years.

w integral in driving the iso 9002 certification process by contributing well written work instructions.

w streamlined business processed and introduced new technology solutions that reduced overtime and improved efficiencies.


education/professional development


st. ambrose university, davenport, ia

bachelors of elected studies; concentration in business administration, cum laude


iso 9002 certification

six sigma c yellow belt

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