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 yyyyyy x. yyyyyy                                          0000 xxxxxx xxxx , xxxx , xxxxx 00000





skilled professional eager to contribute account management, sales and departmental/personnel coordination capacities in a challenging supervisory role with verizon wireless government support center.


career profile

ø  over 12 years of personnel direction, account management, program administration and customer service experience.

ø  extensive training and professional development.

ø  winner of numerous awards for excellence and proficiency.

ø  subject matter expert in customer service.

ø  strategically coordinate personnel to maximize performance in completing operations on time and under budget.

ø  highly skilled and adaptable to any situation or contingency.

ø  multiple, relevant certifications (see below).

technology skills

accs, vision, wfm, ewi, info-manager, microsoft office suite, m&p


managerial background

served as general manager for international house of pancakes supervising staff, analyzing restaurant financials, implementing marketing strategies and professionally developing subordinate managers.


project coordinator for pony express, inc. supervising and organizing quality assurance staff and submitting proposals, estimates and bids to clients.


professional experience

verizon wireless government support center                                                                    2007 - present

account liaison (2008-present)

       manage national government accounts and serve as point of contact for support and development.

       subject matter expert on quality assurance and maintain extensive knowledge of contracts.

       provide guidance to team members and research disputes and communications.

       evaluate accounts for operational problems and new opportunities, services and solutions.

       recipient of on the spot award for peer recognition, reorganizing you awards for multiple 10 net promoter scores and leading customer experience and certificate of appreciation for personal and team commitment.



yyyyyy x. yyyyyy

page two


poc coordinator (2007-2008)

       answered calls from government agencies and researched and resolved billing and service problems.

       explained wireless product features, made recommendations and analyzed customer concerns.

       maintained accurate records and process changes and credited customer accounts.

       assisted other departments with customer service.

       recipient of customer service appreciation award and parking space.


chesapeake rehabilitation equipment                                                                                   1998 - 2007

purchasing agent (2001-2007)

       facilitated development of centralized purchasing procedures and policy for eight branch locations.

       trained new purchasing agents and acquired new medical equipment and office supplies.

       practiced inventory tracking and purchase order control, including year-end reconciliation.

       procured and tracked demonstration equipment and resolved purchasing and inventory problems.

       launched effective purchasing timelines.


rehabilitation technology specialist (1998-2001)

       retained to conduct evaluations, recommended equipment and sent quotes to insurance companies.

       communicated with doctors, case managers, therapists and clients.

       instructed doctors, therapists and patients on proper use of medical equipment.

       regularly attended classes and seminars to increase industry and technical knowledge.



villanova university

government contract management certificate, 2010

certificate in advanced contract management skills, 2010

mastering business skills, 2010

essentials of contract management program, 2009


verizon wireless government service center new hire training, 2007


med university

certificate of mastery, rehabilitation, general office, 2003

certificate of completion, rehabilitation, elective courses, 2003



leep power wheelchair programming, positioning and powered seating systems, 2000

what s the latest in rehabilitation reimbursement, 2000?

2 day contouru: custom seating seminar, 2000


fifteenth international seating symposium, presented by linda szczepanski, upmc health system center for continuing education, 1999


body point designs seating seminar - sit rite, presented by mary jo hapy, p.t., 1998


medtrade 98, 1998


anne arundel community college, 1998

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