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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com

 


objective

recently-credentialed nurse eager to launch a nursing career with a patient-focused organization where passion and talents will play an instrumental role in supporting the medical community in providing quality health care.

profile

ø  effectively define, develop and implement targeted action plans to maximize productivity and efficiency.

ø  dynamic communication, team leadership, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, staff, patients and external contractors.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  demonstrate outstanding problem solving and active listening skills; diffuse difficult situations with tact and ease.

ø  proficient in microsoft word.

education

associate of science, nursing - broward community college, davie, fl, 2004

bachelor of arts - florida international university, miami, fl, 1992

associate of arts, business - miami-dade community college, miami, fl, 1989

certifications & license

bls certification

state farm certification, above average percentile

state of florida certification, certified wind inspector for the my safe florida home program

520 all lines adjuster license - florida department of insurance, tallahassee, fl

professional development

ce credits for domestic violence and aids

professional experience

claims adjuster - universal insurance company                                                                   2009-present

claims adjuster - independent contractor                                                                            2002-2009

claims specialist - state farm fire & casualty                                                                    1993-2001

 

career highlights

 

  demonstrate dynamic management skills as team leader accountable for the proficient coordination and supervision of 6 field personnel.

  receive numerous internal good neighbor awards due to exceptional customer service skills.

  contribute claims adjustment knowledge and experience toward examining and settling catastrophe and daily claims, especially due to the florida hurricanes.

  apply advanced communication and interpersonal relation skills toward promoting exceptional customer service and satisfaction by educating customers, alleviating concerns and promptly resolving issues.

  conduct comprehensive review and analysis of claims, demonstrating solid critical thinking and problem solving abilities in achieving goals.

  proactively build and establish key relationships and liaise effectively with senior management, staff and customers.

  strategically plan and coordinate workflow to maximize use of resources while controlling costs and meeting customer needs.

 

prior experience

 

summer camp counselor - camp for autistic kids

 

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