yyyyyy x. yyyyyy

p.o. box 0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

skilled professional eager to contribute management expertise as well as strong personnel development skills and communication talents toward actively supporting an organization in maximizing performance.

 

profile

 

• offer over 5 years of solid and progressive management experience, including expertise within personnel development, issue resolution, business operations, and customer service capacities.
• in depth experience in client-focused industries focused on delivering world class customer service.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
• recognized as dedicated hard worker, with proven skills in communications, organization and administration.

 

professional experience

job title expedia, inc.                                                                                                                          2010-present

• sharp business acumen and experience handling a broad scope of operations in a call center environment, including the planning, pricing, scheduling, and booking of vacations for travel agents and individual clients.
• proficiently ensure total compliance with strict company policies regarding bookings, cancellations and penalties.
• utilized extensive diplomatic customer service experience in handling irate clients, addressing booking issues and resolving scheduling conflicts.

 

chumash casino resort                                                                                                                              2007-2010

casino floor operations attendant

• actively maintained casino floor, paying out jackpots, performing minor machine repairs, solving guest disputes, and balancing money bank of $30,000 daily.
• consistently ensure delivery of quality customer service vital to sustaining and growing clientele base.

 

chumash casino resort                                                                                                                         2004-2007

floor operations supervisor

• facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
• successfully developed and maintained a client-focused floor operations team, supervising cash transactions, delegating job duties, scheduling work, training employees, and evaluating performance.

 

allsafe security inc., adt sub-dealer                                                                                                                1999-2004

sales manager

• successfully steered sales operations to generate high volume growth and revenue on behalf of company.
• effectively hired, trained and directed 20 sales representative and actively collaborated in human resource operation functions such as new employee training, evaluating performance and providing guidance/mentoring

 

professional education

 

associates degree in business management gpa 3.96 university of phoenix                                 present

 

training courses and seminars in sales, marketing, leadership, and management