Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com

 

 

Driven IT professional seeking a challenging position in Computer Technical Support, where expertise in computer information systems, business acumen, and superior management skills will prove instrumental to company success.

 

 

A results-oriented IT professional with experience in computer engineering, management, and support of information systems. In-depth expertise in the implementation, analysis, optimization, and troubleshooting of hardware and software. Strong hands on knowledge of designing and building custom PC s. Proven ability to lead and motivate team members to ensure success. Track record for diagnosing complex problems and consistently delivering effective solutions.

 

 

Systems Hardware: Compaq servers, IBM servers, HP servers, Gateway servers, custom PC s, Netscreen firewall, Cisco routers, hubs, switches, voicemail, phone switches.

Operating Systems: Windows 9x, NT, 2000, and Novell 4.X, 5.X, Linux, Unix, and Apple.

Certifications: CompTia A+ Certification, CompTia N+ Certification, Microsoft Certified Desktop Support Technician (MCDST)

 

 

Verizon Communications                                                                                                                        2007- Present

Sales Consultant

Ø  Successfully handle customer requests for installation, disconnection, and system services.

Ø  Consistently exceed sales goals for telephone, internet, and cable television products.

Ø  Effectively discuss, investigate, and resolve customer complaints.

 

Commercial Drywall                                                                                                                              2004 C2007

Assistant Project Manager

Ø  Successfully established, monitored, and maintained progress schedule, budget, financial reports, and project administrative procedures.

 

Etronics.com                                                                                                                                         2003 C2004

Purchasing Manager

Ø  Responsible for purchasing, planning, and merchandising for $75 million cyberspace retailer.

Ø  Successfully negotiated with vendors to optimize co-op advertising, sell-through, and profits.

Ø  Effectively improved cash flow through delivery schedule updates and discount negotiations.

 

United States Postal Service                                                                                                                        2001-2003

Assistant Carrier Supervisor

Ø  Responsible for monitoring, managing, and evaluating operational programs; labor management mediation.

 

United States Census Bureau                                                                                                                        1998-2001

Information Technology Specialist

Ø  Successfully coordinated the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems.

Ø  Consistently ensured the confidentiality, integrity, and availability of systems, networks, and data.

Ø  Effectively enhancement information systems through security programs, policies, procedures, and tools. 

 

 

Brooklyn College, City University of New York, Brooklyn, NY                                                             1994 C 1998

Bachelor of Science in Computer Science