~ proven sales / finance specialist • expert in merchandising / advertising • goal-driven team leader ~
results-oriented, client-focused professional eager to contribute extensive sales / financing, operations management,
team building, and customer service expertise toward supporting an organization in maximizing productivity and profitability.
ø drive operational success by contributing proven leadership abilities, sharp analytical attributes, intelligent decision-making skills, and excellent interpersonal relationship-building techniques.
ø showcase profitable negotiation techniques and dynamic presentation abilities instrumental in actively developing new business prospects for continued marketplace presence.
ø adept at designing and implementing best practice methodologies to attain cost-effective alignment with operational goals while concurrently providing superior customer service.
ø completed rigorous corporate-based sales, finance, and management training; attended numerous sales, merchandising, inventory control, and market trends professional workshops.
ø proficient in lease link, lease scan, reynolds and reynolds software, along with ms windows and internet explorer; willing to learn / master additional programs as necessary.
sales / finance expertise
ø expertly provided consultation, development, and follow-up of high-level client sales while consistently ensuring optimal customer satisfaction and concurrently attaining the maximization of profits.
ø strategically steered operational success by presenting comprehensive financing insurance (i.e. life, disability, gap) and vehicle service agreements to new car owners, including actively liaising with financial institutions to cost-effectively negotiate rates and customer approvals.
ø facilitated optimal business decisions based on analysis of regular sales summaries and employee statistics, including performing profitable personnel scheduling, inventory control, and organizational goal development.
ø contributed resourceful buying, merchandising, and accounting skills, along with overseeing all marketing / advertising endeavors and setting up creative visual merchandise displays to enhance sales.
operations management expertise
ø applied superior managerial talents toward driving business growth within retail and automotive sales operations, including recruiting top-performing sales teams, developing loyal consumer bases, and regularly exceeding set company goals and objectives.
ø created dynamic training programs for team members, including developing, implementing, and maintaining high-quality standards for all associates to provide consistency within store operations.
ø resourcefully delegated employee tasks to allow individualized work-related confidence, as well as consistently empowering associates to make decisions to reflect positively on corporate success.
ø fostered cooperative teamwork across a multitude of personnel levels while making solid organizational evaluations to maintain a valuable and productive working environment at all times.
customer service expertise
ø demonstrated a comprehensive knowledge of all company products and services to serve customer needs.
ø utilized outstanding communication and interpersonal relationship-building proficiencies to develop positive public relations and create new business opportunities while concurrently building critical community relationships and professional networks.
store manager, perfumania, green bay, wi 2008
owner / operator / buyer, fabulous finds boutique, egg harbor, wi 2004 c 2008
sales manager / finance and insurance manager, lemieux toyota, green bay, wi 1999 c 2004
business manager, gustman pontiac, green bay, wi 1998 c 1999
sales associate, dorsch ford, green bay, wi 1994 c 1998
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