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Yyyyyy x. yyyyyy
Solutions-focused, performance-driven Field Service Engineer eager to contribute technical expertise as well as dynamic Project Management, Business Integration and Process Enhancement talents toward supporting employer operations.
Ø Offer progressive hands-on electro-mechanical, complex business analysis and field implementation experience, with comprehensive background in client servicing.
Ø Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability in high-pressure situations.
Ø Proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.
Ø Exceptional ability to research and evaluate industry trends and use findings toward designing and executing innovative strategies to boost company leveraging.
Ø Dynamic communication, presentation, relationship building and problem-solving abilities.
Ø Excel at interacting with broad populations including senior management, staff, clients and external contractors.
KEY CAREER ACHIEVEMENTS
Ø Boosted annual profits by $75K within only 1 year of engineering and integrating an Access 2000-driven referral database.
Ø Increased sales by over 50% in first year by strategically developing and executing multifaceted data analysis tools, utilizing expertise in Crystal Reports, Access 2K and Monarch.
Imaging Business Machines, Birmingham, Alabama 2005-Present
Field Support Analyst
Apply technical expertise and advanced communication skills toward acting as 2nd and 3rd tier contact in responding to customers hardware and software inquiries, troubleshooting problems and delivering product/service education.
Contribute sharp database reporting and analytical abilities toward defining and providing senior management with key data analysis and proactive solutions to optimize productivity, efficiency and performance.
Proficiently handle tremendous case loads, demonstrating exceptional project management and multitasking abilities in achieving operational goals and timelines.
Successfully promote superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.
Pyxis Corporation, San Diego, California 2004-Present
Independent Field Service Engineer Contractor (2005-Present)
Field Service Engineer (2004-2005)
Exhibit dynamic leadership qualities in directly managing customers nationwide, with strong focus on ensuring consistent achievement of service level agreements.
Strategically plan and coordinate project schedules to maximize use of resources while controlling costs and meeting customer needs.
Promptly identify and address existing and potential issues and create proactive upgrades and enhancements for optimal results through both remote and on-site troubleshooting.
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SouthTrust Securities, Inc, Birmingham, Alabama 1999-2005
Oversaw DB2/Windows server/WAN system operations and user support for 300+ investment reps, further illustrating strong ability to manage multiple functions.
Contributed solid organization and detail orientation abilities in innovatively designing, developing and implementing multifaceted data analysis tools.
Conducted comprehensive research and analysis of future needs, vendor service, product, reliability, cost and availability, integral to the development and execution of profit-maximizing strategies while controlling costs.
Compass Bank, Birmingham, Alabama 1996-1997
Enhanced highly competitive market leveraging, cost effectiveness and profitability by conducting thorough research, data gathering and analysis in order to successfully evaluate and target consumer trends.
Defined, developed and facilitated business analysis plans to support enterprise-wide operations, emphasizing accuracy and timeliness.
Bachelor of Science C University of Alabama (Tuscaloosa, AL); Honors Internship, United States Secret Service
Certified Technical Field Representative - Imaging Business Machines
Certified Technical Field Representative - Cardinal Health Corporation
Information Systems - Herzing College
Crystal Reports Development (Levels I-III) - The DSW Group, LTD
Access Application Development and Programming - The DSW Group, LTD
Windows NT, 2K, XP, Mac OS & Server 2003
Networking C TCP/IP, DNS, DHCP
Client / Server
Hands-on electro-mechanical and software troubleshooting
SQL & ODBC configuration
Business Apps: Crystal Reports, Access, Word, Excel, PowerPoint, Monarch, Lotus Notes
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