dynamic leader with years of demonstrated success as an administrative professional. an effective leader, an organized practitioner, and most of all, a customer driven professional, capable of managing multiple projects and performing above company standards. especially astute at teaching others how to develop a client-centric attitude as well as designing and implementing loyalty and retention programs to increase bottom line revenues.
ø strong multi-tasking background with the ability to work independently on multiple projects simultaneously, including specialized knowledge of foreclosure processes, regulatory mandates, operational analysis, and research and development.
ø effectively lead top-performing teams.
ø excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.
ø specialized knowledge of accounts receivable functions including; posting payments to accounts, processing check requests, reconciling disputed accounts, and negotiating payment plans.
ø consistently focus on ensuring development of high-standard delivery methodologies.
ø proven ability to adapt strong technical skills to diverse organization needs.
ø technology savvy with knowledge of multiple software platforms including microsoft office suite, outlook, and word perfect, as well as various database management systems.
administrative services representative, anheuser busch sales co. 2005-present
responsibilities included various administrative support functions including technical support of transactional data and documentation, provided accurate and relevant information to executive management and other relevant personnel, transcribed requests, as well as other administrative tasks as needed.
acted as support mechanism and primary point of contact related to customer service protocols, retention and loyalty programs, as well as staff development and training.
tasked with meeting a 95% accounts receivable ratio on 2,000 accounts.
ensure applications for credit terms are completed properly and process for approval.
effectively manage accounts receivables and payables with area wholesalers and coordinate special event invoicing.
complete daily and monthly management reports when needed.
administrative clerk, anheuser busch sales co. 2002-2005
responsibilities included comprehensive oversight and administrative support including; office machine operations, data management, preparation of numerous documents, inventory management and analysis, file and data analysis, as well as customer relations initiatives and communications of client requests.
acted as poc regarding bookkeeping, collections, and funds disbursements for office.
directed flow of communications between clientele and executive management to ensure relevant information was transferred across departmental lines.
administrative specialist, rocky mountain ram 1997-2001
responsibilities included coordination and management of customer database for the ceo; which included price quotes, weekly price list, order entry, processing returns, technical questions, and completion of annual bids.
processed and assigned inventory to all outgoing orders entered by sales staff.
completed registration and ordered exhibit materials for all trade shows, also attended several trade shows to coordinate booth activities.
n b.a. c business administration / minor - communications, regis university
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