Hiring Agent Name
I am currently seeking a challenging career opportunity in a <insert job title/position> capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As indicated in the accompanying resume, I bring to you substantial experience in customer service, a considerable background in travel and real estate industries, well-developed skills in administrative management, and advanced training and leadership skills. To complement these qualifications, I offer polished organizational, prioritization, and problem solving skills which are paramount in a management role.
As a proactive contributor to your organization, you will find me to be an industrious professional committed to supporting you in achieving your objectives through first-rate performance, insight, dedication and initiative. I am confident that I could be a valuable asset to <insert name of company>, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
Dedicated Management Professional eager to contribute extensive customer service, operations leadership, and staff training talents toward supporting a dynamic company in optimizing bottom-line performance.
Proactively establish strong client relationships to maximize satisfaction and account retention.
Highly versatile, focused and resourceful; quickly adapt to new roles, responsibilities, industries, software, and environments.
Outstanding expertise in sales management, community networking, workload planning, and project coordination.
Reputation for professionalism, communication skills, integrity, energy, and a team player work approach.
Winner of several awards for displaying consistently reliable and service-driven performance (i.e. Rookie of the Year, Employee of the Month, Manager of the Year, Perfect Attendance, etc.)
Self employed, Memphis, TN, 2009 to Present
Licensed Affiliate Broker
- Review property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, draft contracts, and support clients throughout complete home purchase process.
Harrah s Entertainment, Memphis, TN, 2005 to 2009
Travel Specialist III
Efficiently directed daily operations of Corporate and Leisure travel department, dependably providing prompt and courteous customer service.
Achieved 98% score in customer satisfaction ratings as indicated by surveys.
Coordinated and confirmed travel reservations related to airline tickets, rental cars, and hotel accommodations.
Expertly negotiated airline contracts for national marketing events.
Received multiple written commendations from internal and external guests as well as special awards and recognition for superior performance.
Elevated compliance with department goals and objectives by creating and implementing standard procedures and forms.
Yyyyyy x. yyyyyy ~ Page 2 of 2
Professional Experience continued
Wright Travel Agency, Nashville, Memphis, TN, 2000 to 2005
Corporate Travel Consultant / Branch Office Assistant
- Cultivated, nurtured and maintained strong business relationships with corporate travel clients translating to over $3M in annual sales revenue.
- Actively assisted in managing operations of branch office.
- Overhauled administrative set-up and procedures to expedite workflow and increase agent productivity.
Yum Brands Inc. (Taco Bell), Omaha, NE / Nashville, TN, 1981 to 1999
Market Training Manager / General Manager
Spearheaded daily business operations with an emphasis in hiring, training, motivating, mentoring and coaching Regional and Area General Managers as well as Shift Supervisors.
Defined and implemented national training objectives to enhance continuity of operations and quality service standards.
Administered personnel training spanning eight restaurants, while holding full P&L accountability and steering cost-effective inventory control.
Standardized new employee orientations to significantly reduce turnover, increase retention of quality talent, and result in over 25 subordinate promotions.
Won numerous awards for sales, profit, efficiency, and quality achievements.
Real Estate License
Certified WorldSpan Travel Agent
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