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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000




Senior-Level Retail Manager




      P&L/Budgeting/Cost Controls

      Sales and Financial Analysis

      Management Reporting


      Inventory Control

      Business Development

      Policies/Procedures Development

      Customer Service


      Safety Compliance


Ø  Steadily progressed to positions of increasing accountability with Home Depot

Ø  Successfully reduced turnover from 3% to 1.7% as well as substantially reduced shrink

Ø  Consistently surpassed established sales plans

Ø  Achieved Positive Customer Feedback VOC ratings

Ø  Effectively trained and promoted associates from within store to optimize use of resources while providing opportunities for professional career development vital to employee morale

Ø  Appointed Credit Captain for entire district, with accountability for ensuring all stores met credit goals

Ø  Served as district-wide InFocus Captain, overseeing all stores compliance with customer and worker safety standards

Ø  Led team in creating pioneering V-rack display subsequently adopted for use in displaying single tile pieces throughout Home Depot stores

Ø  Launched new Lawn and Garden Department displays incorporated throughout Home Depot nationwide chain of stores

Ø  Extensive training in sales forecasting, team building and time management


Career Track


Owner/Manager, JayBirds Quail Farm-The Woodlands, TX                                                    2007-2010

Demonstrated sharp business acumen in successfully building and operating small business


Store Manager, The Home Depot-Houston, TX                                                                   2001-2009

Progressed from positions of Merchandising Manager (2001-2003) and Specialty Manager (2003-2005) to Operations Manager (2005-2006) prior to assuming accountability for full-scope store operations as Store Manager in 2006; successfully set store precedent for excellence in customer service through motivating, decisive leadership and proactive problem solving

Effectively evaluated, identified and capitalized on sales trends to maximize revenue performance

Conducted thorough analysis of financial reports to maintain and boost profitability

Successfully hired, trained, developed, and led a productive, customer-focused team of managers and associates; conducted formal/informal performance appraisals and implemented corrective actions

Strategically managed staffing levels to meet operational demand while containing labor costs


Front End Operations Manager, Lowes-Conroe, TX                                               1999-2001

Directed front-end operations, from scheduling staff based on projected traffic to facilitating associate training programs and verifying vault funds


Academic Credentials


BBA, Management - Sam Houston State University-Huntsville, TX; 2004




Co-Ed Softball and Volleyball
Volunteer Project Manager; built set for Vacation Bible School, First Baptist Church in Crandall, TX; 2010


Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000








Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity where my vast background in Retail Management will translate to increased sales, profits and operational efficiencies.  To acquaint you with my qualifications, I am submitting my resume for review; in advance, thank you for your time and consideration.


As demonstrated, I built a progressive career with Home Depot from 2001-2009, culminating in serving as Store Manager concurrent with acting as district-wide leader in charge of overseeing both credit and safety performance of all district stores. Prior to this, I was Front End Operations Manager with Lowes from 1999-2001.  I excel in building high-performance teams, reducing turnover, lowering shrink, boosting customer satisfaction ratings, controlling costs, and optimizing bottom-line operational and financial performance. Additionally, I am highly effective in analyzing sales, financial and performance data/reports in order to define strategies, policies and procedures for enhanced efficiency, productivity and profitability. To complement this background, I offer a Bachelor of Business Administration in Management and have capitalized on intensive employer-sponsored training in areas ranging from team building and sales forecasting to time management.


As an employee, you will find me to be a performance-driven leader and collaborative team player positioned to deliver immediate and long-term results as a key member of your management staff.   I am confident that I could be a valuable asset to your operations, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy


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