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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



profile of qualifications


solutions-focused customer service professional with expertise in delivering world-class customer service, driving business growth, performing technical troubleshooting, and managing administrative support functions eager to offer breadth of experience toward maximizing a progressive employer s success.  top performer with the ability to make decisions which reflect positively on business productivity, corporate well-being, and client satisfaction.  excellent communicator who can plan, prioritize, and manage multiple assignments within fast-paced, deadline-driven environments.  ambitious self-starter who demonstrates superior attention-to-detail and sharp problem-solving skills.



key areas of expertise


customer service support                    orders / invoice processing                 administrative support                      data / records management

technical troubleshooting                    training / development                       workflow prioritization                       medical records processing

problem analysis / resolution               account management                         business communications                 collateral loan packages



professional synopsis


verizon wireless                                                                                                                                                                               2008 c 2009


customer service senior representative ii (2009)

         applied dynamic communication talents toward delivering world-class customer service within fast-paced environments to include providing effective first-call resolution of diverse client issues to guarantee high-level consumer loyalty and business retention rates.

         optimized technical support processes by performing tier 2 troubleshooting for mobile cell phones and broadband devices, along with processing device replacement orders as necessary, handling escalating customer calls, and providing key follow-up efforts.


customer service representative i (2008 c 2009)

         utilized broad scope of industry and professional services knowledge toward performing tier 1 troubleshooting for cell phones and broadband devices to include promptly responding to client concerns and providing resolution to assorted technical challenges.

         expertly analyzed client accounts and business situations to demonstrate best judgment in the disbursement of credits / adjustments.

         increased customer service satisfaction rates by providing information on new products, rate plans, and services via up-selling.


argent mortgage company, llc                                                                                                                                                    2005 c 2007


production collateral specialist / funder i (2005 c 2007)

         played a vital role in supporting business by assisting departmental supervisors in resolving investor-related issues and title correspondence to include providing training for collateral processors and auditors and handling all general accounts payable duties.

         ensured seamless business operations by completing special projects and tasks as delegated by executive-level management.


production collateral processor (2005)

         contributed strong organizational skills toward producing collateral loan packages, auditing investor collateral documents, and handling final audits for trailing loan documentations, as well as performing essential data entry, shipping / receiving, and basic recordkeeping.


frontline technologies, inc.                                                                                                                                                          2004 c 2005


document specialist / data entry clerk

         maximized medical records processing efficiency via solid data entry, auditing, term coding, and filing scanning practices.



additional job history


document specialist / administrative assistant, first american bank                                                                                                 2004

sales associate, lord & taylor                                                                                                                                                       2003 c 2004

customer service representative / receptionist, expo design center                                                                                    2002 c 2003



education and technical summary


associates of general studies (projected fall 2010)                                                                                   william rainey harper college


microsoft office suite • internet applications • 10-key • telephone switchboards • cash registers • data entry • copying • faxing • filing

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