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(914) 997-2635

1 franklin avenue, 2a - white plains, new york 10601


yyyyyy x. yyyyyy

yyyyyy x. yyyyyy

accomplished technology and broadband professional eager to contribute industry expertise as well as dynamic project/product management and interpersonal relation skills toward actively supporting a progressive organization in optimizing operational and financial performance as a key staff member.


ø  offer approximately 20 years progressive experience in the technology/broadband industry, with comprehensive management background.

ø  entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning/coordination and budget administration.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  extensive experience in portfolio planning, marketing, customer relations and sales development.

ø  proactive leader who successfully trains/develops, mentors and leads top-performing teams and creates a collaborative environment.

ø  proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

ø  exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, sales and customer service staff as well as clients and external contractors.

ø  negotiate deals and contracts successfully with vendors and customers.

ø  verify appropriate action plans, milestones and performance measurements based on organizational goals.

recent career achievements

ø  achieved planned delivery targets, meeting client expectations for 2007 and on target for 2008.

ø  successfully managed project development it funding allocations for $28m investment in 2007.

ø  defined, developed and implemented high-profile, executive-supported projects for fios bundles, revolution bill and sales partner ordering tool (spot).

ø  met planned budget, leveraging $35m investment by successfully managing channel operations, ld systems and (voip) funding programs.

ø  increased corporate giveback of $6m by reducing development costs and identifying development synergies.

professional experience

verizon communications                                                                                                     1997-present

program manager, valhalla, ny (2007-present)

  contribute dynamic leadership skills in managing and executing target programs and projects, with strong focus on optimizing funding investments, it capacity and system development while ensuring timeliness and cost-effectiveness.

  promote superior service and exceptional customer satisfaction by promptly supporting client business case planning and it funded allocations and advocating clients best interest for national consumer marketing and regional sales operation portfolios.

  proactively build, develop and establish key relationships to effectively plan and coordinate large development teams that support bau and complex requirements. 

funding planning manager, white plains, ny (2002-2006)

  steered portfolio management support for all aspects of business case planning, budgeting and financial analysis for retail and network development teams, demonstrating exceptional organizational and multitasking abilities in achieving operational goals and timelines.

  ensured maximum leverage of benefits per dollars ($) invested by guiding clients and securing/managing capital and expense funding programs and allocations.


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jill d. harper                                                                                                                                           page 2 of 2



verizon communications                                                                                                     1997-present


program manager/service design, white plains, ny (1999-2002)

  enhanced and streamlined dispute process to facilitate cost-effective allocation, administration and management of $44.5m ld development budget.

  successfully launched ptfs & ptfs+ product and delivery in 2000 and 2001.

  relied upon to lend industry expertise in managing the implementation and execution of new york voice launch project plan for market entry in 2000.

  illustrated strong attention to detail and analytical skills in overseeing the implementation of deliverables for bell atlantic long distance (bald) go to market project plan that supported consumer market voice launch for ny development. 

  appointed team lead with full accountability for implementation of network/platform requirements and directly supervised ld, inter-company and cross-functional teams.

product manager, new york, ny (1997-1999)

  chosen to serve as strategic product and functional team lead for global data services, private lines and dedicated access products that supported development for private line product plan for bell atlantic long distance (bald) data initiatives.

  collaborated closely with marcom team to create, develop and execute sales training collateral, commissions and business kick-off communications, instrumental to boosting performance.

  proficiently designed and delivered product requirement documents for retail private line services including ds0, ds1 and ds3 products as framework for contract and agreement.

  conducted comprehensive review and analysis of private line and frame relay traffic flow for promotional planning, utilizing traffic analysis study tool with technical marketing.

associate director, new york, ny (1997)

  applied sharp business acumen toward defining and implementing policies to strategically change directions and plans for organization merger of nynex and bald companies.

  contributed advanced communication and interpersonal relation skills in serving as primary point of contact to sprint resale vendor account and product development team.

  successfully defined large business services voice products pre-merger portfolio for nynex long distance start-up company. 


verizon business (fmci)                                                                                                       1993-1997

product marketing manager/client account manager, rye brook, ny & stamford, ct (1995-1997)

  achieved mci business markets 100% club recognition for sales.

  increased sales and market share by organizing and coordinating customer seminars on frame relay, atm, smds, internet and remote network services for existing clients and prospects.

  actively contributed to business development by using proactive prospecting techniques to generate new customers.

customer support consultant, new york, ny (1993-1995)

  won top revenue producer award and outstanding achievement award for on time installations.

  recognized for achieving 99% account retention success of client base with term agreement.


prior experience


northern telecom (nortel)

commercial marketing specialist, valhalla, ny


ms, communications - college of new rochelle, new rochelle, ny

ba, social sciences - state university of new york, albany, ny

professional affiliations (select list)

member - women in communications inc. of westchester, 1993-2001

member - graduate communications advisory board, cnr college, 1995-1999

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