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Yyyyyy x. yyyyyy

Country of Citizenship: United States

SSN: xxx-xx-xxxx

Veterans Preference Points: N/A


Job Announcement#:       10-1038

Position:                               Voluntary Service Specialist Intern, GS-9

                                                VHA Technical Career Fields Program



Core Competencies


Volunteer Services,  Program Development/Management, Recruiting, Orientation and Training, Supervision/Leadership, Evaluations, Retention Plans, Job Descriptions, Policies and Procedures, Community Resourcing, Networking, Strategic Alliances Development, Multi-Department/Agency Collaboration, Fundraising, Event Planning/Coordination, Marketing/ Promotion, Budget Administration, Documentation, Regulatory Compliance, Administrative Operations, Meeting Facilitation, Public Speaking, Public Relations, Client Relations


Professional Experience

1996 - Present

Director of Volunteer Services

Borgess Medical Center

Kalamazoo, MI US

Hours per Week: 40

Salary: $60K/annual

Supervisor: Confidential; May NOT Contact


Successfully manage 7-member team in coordinating as many as 300+ volunteers investing 48K hours in supporting over 27 service areas. Actively recruit, interview, and screen candidates to secure top volunteers; consistently ensure critical compliance with The Joint Commission (TJC) documentation criteria. Facilitate quality orientation/training programs including diversity training.  To date, have created and presented Improving Culture/Respecting our Volunteers for 30 different staff meetings. 


Have continually led employee engagement of work group to surpass Gallup s 75th percentile in overall employee satisfaction scores. Boost volunteer program results by drafting and executing effective retention plans as well as creating unique events honoring and celebrating their successes. Strategically developed and launched innovative new volunteer program structure, the 2nd in State of Michigan, to substantially enhance results in penetrating and retaining widely-diverse populations. Design and sponsor numerous strategic planning events focused on volunteer leadership. 


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Kathy Praedel, CAVS                                                                                                     Page 2 of 3


Actively collaborate with cross-functional department Directors to define needs and develop new volunteer position descriptions supporting current and projected staffing needs; have personally created and piloted several high-impact volunteer positions.   Cost-effectively administer multiple annual budgets including Volunteer Services Department ($143,000), The Seasons Gift Shop ($600,000) and Volunteer Fund Raising Accounts ($316,000).


Oversee No One Dies Alone Volunteer program providing 24/7 bedside patient companionship focused on meeting the needs of palliative care patients who have no other resources of support.  Effectively network with educational institutions and community agencies ranging from Western Michigan University, Kalamazoo Valley Community College and Kalamazoo College to Gift of Life, American Cancer Society and RSVP, to broaden programs reach and services.


Spearhead planning and coordination of diverse fund raising initiatives ranging from The Seasons Gift Shop, generating $93K+ annual profits to The 2nd Blessings Thrift Shop and Light Heart Living Cookbook project.  Have led Tree of Love Fund Raising Project and Tree Lighting Ceremony to achieve $10K increase in annual profit over past 2 years.  Steer Golf For Health event, increasing revenue $2K in 2 years.


Created and implemented Just in Case Squad program supporting community disaster preparedness.  Developed and coordinated Community Youth Healthcare Fair.  Designed and launched hand hygiene initiatives.


Davenport University


Degree: Bachelor of Business Administration

Earned: 1999


Credit Hours Earned:

Davenport University

Degree: Associate of Science, General Business

Earned: 1996


Credit Hours Earned


Ludington Senior High School
Ludington, MI
Diploma: High School Graduate

Earned: 1977

Specialized Training/Certifications/Credentials


Certified Administrator of Volunteer Services (CAVS), American Hospital Association; 2006



Kathy Praedel, CAVS                                                                                                     Page 2 of 3




Exceptional Performer Award




Michigan Council of Directors of Volunteer Services (MCDVS): Advisor, President, President Elect, Secretary, Professional Development Chair, Regional Facilitator, and Education Committee

Association for Healthcare Volunteer Resource Professionals (AHVRP): Leadership Committee

Speaking Engagements

WMU Freshman Healthcare Students Optimist Club WMU Pre-Med Association

Calhoun County Volunteer Managers Association Southwest District MAHA New Management Orientation

Davenport University Externship Seminar Numerous Live Radio Interviews


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