Results-driven Professional eager to contribute expertise in strategic customer service initiatives toward actively collaborating with a dynamic organization in maximizing bottom-line revenue and increasing client retention and loyalty.  

 

 

Ø  Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

Ø  Capable of in-depth research and data analysis with the purpose of improving efficiency best practices and productivity.  

Ø  Embrace company initiatives and lead process integration efforts throughout various departments.

Ø  Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant issues in a proactive manner. 

Ø  Develops and executes strategic customer-service initiatives in order to increase loyalty and retention.

Ø  Educates and supports clients regarding benefits, eligibility, organizational policies and processes with the goal to empower the individual.

Ø  Collaborates with all relevant parties in order to develop, implement, authorize, and document treatment plans that include treatment goals, interventions, and expected clinical outcomes.

    

Certified Home Health Assistant, Independent Contractor                                                  2007-Present

 

  Primary responsibilities include direct care and assistance with Activities of Daily Living for various patients, including dietary needs, transportation, activities coordination, medication supervision, as well as various additional functions as needed.  Focused on exceptional patient service.

 

440 Licensed Insurance Agent, Allstate Insurance Agency                                                   2004-2008

 

  Primary responsibilities included oversight and supervision of office staff, various administrative functions, preparation and execution of numerous insurance policies, creating advertising and public relations programs, as well as designing and implementing comprehensive customer service protocols to ensure loyalty and retention. 

 

Child Care Provider, Perry Love N Care Day Care                                                                   2000-2004

 

  Main responsibilities included directing day-to-day operations of day care center, specifically related to designing programs to benefit cognitive development of infants and toddlers.  Designed relevant games and activities to stimulate children s emotional and intellectual growth.  

            

 

                                                         

n Certification C Home Health Assistant, Carleen Home Health School, Inc.

n Certification C Nursing Assistant, Rite Care Resources, Inc.

n Coursework C Psychology, Burlington County Community College

n License C 440 Insurance Agent, Central School of Insurance

 

JoAnne Perry

 xxx-xxx-xxxx / abc@xyz.com

 

 

 

DATE

NAME HERE OF RECIPIENT

NAME HERE OF COMPANY

 

Dear RECIPEINT NAME:

Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer several years within the customer service industry as a support expert in various settings.  I am eager to apply my specialized skill set in communications, marketing, and client relations to an organization in need of a professional who can increase market shares, penetrate untapped clientele niches, as well as build strong relationships among peers and customers alike.

            I am an exceptionally hard worker and my peers consider me a strong team player.  My enthusiasm comes from utilizing my skill set to benefit the organization and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.

Sincerely,

JoAnne Perry

 

 

 

 

 

 

 

 

 

 

 

 

JoAnne Perry

 xxx-xxx-xxxx / abc@xyz.com

 

          

 

Dear  NAME:

 

Our meeting this morning was both enjoyable and informative. I want to thank you for taking the time to share with me your thoughts and ideas about the opportunity of joining your organization.

Based on our discussion, I am confident that I can make a strong contribution to the company. It seems that you are looking for someone with proven strengths in the development of customer service programs and the ability to design and execute successful initiatives to expand your client base.

I feel that my experience demonstrates a strong track record in these areas. As you may recall, I am a polished, results-driven and versatile Customer Service Professional leveraging proven strengths in the development and launch of client initiatives to drive efficiency and increase loyalty and retention.

 

I would welcome the opportunity to do the same for your company. I am very interested and enthusiastic about the possibility of meeting you again. I look forward to hearing from you on DATE to discuss our next steps.  If I do not hear from you on this date, I will contact you to follow up.

Sincerely,

JoAnne Perry