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yyyyyy x. yyyyyy                                                                    

0000 xxxxxx xxxx , xxxx , xxxxx 00000



career objective                              

results-driven senior manager eager to contribute superior analytical, strategic planning, and team leadership skills towards actively supporting the employer in optimizing operational and financial performance


ø  offer more than 7 years of progressive project management experience, with expertise in training and leading support teams to continually generate results

ø  proactively monitor key performance indicators and other metrics to continually improve business performance; create pivot tables to support operational decision-making

ø  conduct thorough analyses of existing procedures to develop new policies, streamline processes, institute automations, and establish cost controls for international operations; develop and implement process improvements that result in increased corporate profitability

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  sharp technical proficiencies including ms office, noble and davox dialer systems, iex inbound work force management, acd reporting, and proprietary programs


~ key achievements ~

         boosted bottom-line profitability for receivables performance management by expertly managing vendor relations and planning strategy for $2b inventory; reduced costs by 10% while maintaining high quality levels

         achieved up to 80% profit margins on existing receivables performance management portfolios and 40% on new accounts with multi-level letter segmenting

         increased rpm collections department productivity by 15% and improved team morale with the introduction of highly competitive performance incentives; trained personnel, developed account behavior scoring model, and tracked real-time performance to continually increase profits

         successfully led team of analysts in developing artificial intelligence event-based account scoring models and played essential role in managing the implementation of algorithm into rpm proprietary software system, thereby reducing operating costs by 15% and improving margins by 5%

         increased collections by 8.6% and generated 14% in operational cost savings at outsourcing solutions inc. by designing excel-based business models

         pioneered fundraising initiative responsible for generating $40k for the boys and girls clubs of trident area

professional experience                

sr. director of strategy, receivables performance management, llc, lynnwood, wa               5/07 c present

  • serve as integral member of operational executive team at this leading accounts receivable management company with more than $20m in revenues; in addition to general oversight of 350 employees in two branches, assigned direct responsibility for up to 5 junior-level analysts and operations support staff
  • entrusted with oversight of enterprise-wide strategy, inventory segmentation, people skills, and vendor management  strategy development and analysis
  • work closely with vice president of operations and senior management on increasing efficiency and productivity, while introducing internal cost controls
  • plan and administer departmental budgets, manage new client set-up, drive procedural operations, and ensure accurate process flow and documentation
  • analyze roi and deliver customized product improvement strategies to voice broadcast vendors



yyyyyy x. yyyyyy                                                                                                                                                                                   page 2


strategic support analyst, outsourcing solutions inc., charleston, sc                                       3/02 c 05/07

  • effectively coordinated all aspects of off-shore operations, including training efforts, workflow planning, communications, and systems management; directly managed groups of 40-60 associates and served as liaison for off-shore team of approximately 200 agents
  • developed and implemented key business tools, including accountability dashboard matrix, instrumental to call center activity; additionally utilized six sigma define measure analyze improve control (dmaic) methodology
  • expertly coordinated more than 250 full time employees engaged in key project for major telecom client; produced staffing plans, financial projections, and metrics-bases analyses to ensure optimal results


charleston southern university, charleston, sc

master of business administration c 3.6 gpa                                                             2004

bachelor of science in information systems                                                                            2001


~ community activity ~

member, board of directors, boys & girls clubs of the trident area, charleston, sc                 2004 c 2006

event organizer, charleston tennis organizations                                                                      2006


~ sports leadership experience ~

inductee, charleston southern university athletics hall of fame                                                 2009

winner, big south conference tennis championship                                                      1998, 1999, 2000, 2001

male athlete of the year, charleston southern university                                                            2001

participant c indian team, world youth cup c world group                                                     1996

yyyyyy x. yyyyyy                                                                    

0000 xxxxxx xxxx , xxxx , xxxxx 00000








hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity as a insert job title and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include numerous years of professional experience working in a strategic analysis and management capacity in the collections industry.  i have a solid record of developing metrics-based business tools that boost profitability.  i excel at implementing quality improvement initiatives based on detailed performance analysis, and am adept at working closely with team members to identify and address opportunities to increase productivity and efficiency.  my outstanding communication, project management, and leadership skills have consistently proven instrumental in my success at achieving excellent levels of customer and employee satisfaction. 


to complement this background, i hold an mba as well as a bs in information systems from charleston southern university.  


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.






yyyyyy x. yyyyyy

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