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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx •


Quality-focused A.A.S. in Hotel / Restaurant Management Candidate eager to offer 14+ years of proven Operations Management, Budget Control, Team Building, and Customer Service experience toward maximizing a top-notch employer s bottom-line results.


Profile of Qualifications


         Top-performer who can make solid decisions that reflect positively on business well-being and customer satisfaction.

         Integral leader who creates valuable relationships with current / prospective clientele to profitably generate business revenue.

         Cross-functional manager who can cultivate a strong brand image with high standards in quality and service.

         Excellent communicator who builds loyal and hard-working teams with low turnover rates.

         Ambitious self-starter who can plan, prioritize, and manage diverse tasks within fast-paced, deadline-driven environments.


Key Areas of Expertise


Operations Management                       High-Volume Sales                              Team Building / Training                       Workflow Prioritization

Client / Customer Service                      Financial Management                        Profit & Loss Responsibility                    Account Management

Strategic Analysis / Planning                  Inventory / Supplies Control                Cost-Effective Negotiations                   Business Communications


Education and Training


Associate of Applied Science in Hotel / Restaurant Management (Projected 2012)                  Delaware County Community College

Recent coursework includes Introduction to the Hospitality Industry and Food Handlers Sanitation I


Professional Bartending Training                                                                                                     International School of Bartending


Professional Experience


Operations Management


         Apply dynamic leadership talents toward directing business operations consistent with company values, standards, and practices.

         Expertly formulate strategic business decisions based on analysis of regular sales / operations reports to maximize bottom-line results.

         Demonstrate sharp analytical proficiencies toward managing all billing, forecasting, cost analysis, and budgets to achieve set goals.


Team Building


         Drive business growth by recruiting, hiring, and supervising top-performing staff, along with planning tasks to optimize use of resources.

         Foster cooperative teamwork while empowering associates to make decisions to reflect positively on customer satisfaction.


New Business Development


         Play a vital role in building and sustaining business by initiating long-term relationships with diverse clientele while attaining key referrals.

         Utilize broad scope of industry and professional services abilities to improve sales results, product awareness, and brand imaging.

         Define marketing strategies for capturing new business, developing existing clientele, and achieving solid leveraging in competitive markets.


Customer Service


         Contribute strong communication skills toward promptly handling customer requests and effectively resolving business challenges.

         Support targeted marketing objectives and business initiatives by demonstrating extensive knowledge of all products / services.


Professional Synopsis


Personal Banker

Wachovia Bank, West Chester, PA                                                                                                                                          2007 C Present

Owner / Operator

Capcom, Inc., Downingtown, PA                                                                                                                                                      2004 C 2007

Account Manager (2002 C 2004) • Senior Systems Engineer / Exchange Administrator (1996 C 2002)

Cotelligent, Broomall, PA                                                                                                                                                               1996 C 2002


Additional Professional Roles Held Prior to 1996


Supplemental Job History


Bartender / Food Server (Roles Held Separately)

West End Saloon, Media, PA / Rossi s Italian Restaurant, Wilmington, DE                                                                1996 / 2000 C 2004


         Ensured optimal bartending operations by successfully handling customer orders, cost-effectively scheduling wait staff, adhering to strict state liquor laws, coordinating accurate liquor orders, and registering / completing audits and related compliance paperwork.

         Demonstrated astute troubleshooting proficiencies to include quickly identifying and resolving daily food service and inventory challenges.

         Employed excellent interpersonal relations abilities toward guaranteeing the delivery of quality customer service.

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