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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx or ( xxx-xxx-xxxx  abc@xyz.com

Operations Management/Business Development/Relationship Cultivation

Project Oversight ~ Organizational Efficiency ~ Human Capital Development

Results-driven Business Development Professional eager to offer cross-functional leadership, account management, relationship cultivation and communications to a progressive organization.  Particularly astute at developing and implanting client retention and loyalty programs as well as market penetration.  

Key Transferable Skill Sets

 

Strategic/Feasibility Plans • Leadership Principles • Retention and Loyalty Focused • Extensive Business Analysis

Financial Management • Efficiency Strategies • Proactive Problem Solving • Business Development

Data Gathering and Analysis • Time Management Effectiveness • Market Penetration

Office/Administrative Support • Competitive Intelligence Assessments

Qualifications Profile

 

         Strong analytical background with the ability to work independently on multiple projects with specialized experience in project oversight and adherence, information management, profit and loss analyses, budget forecasting, customer service programs, call center management, network management strategies, group dynamics, efficiency practices, market exposure techniques, vendor acquisitions, conflict management and effective communication techniques, budget and timeline adherence and strategic planning.

         Possess strong organizational and analytical skills and highly adaptable in quickly changing business environments.

         Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

         Knowledgeable in numerous facets of management with a focus on high yield results with as minimal risk as possible.

         Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

         Proven ability to adapt strong process knowledge and technical skills to diverse organization needs. 

         Technology savvy and proficient in numerous software applications and platforms.

Transferable Competencies

 

         Manage high level business facets including in-depth analyses related to departmental budgets, financial lines and marketing plans.

         Compute sales projections, evolving sales strategies, ascertain resource and budgetary requirements and contribute to critical policies and decisions necessary to attain sales goals and key performance benchmarks.

         Develop in-depth marketing and business development plans by thoroughly analyzing market trends, demographic, and psychographic information.

         Strong analytical background with the ability to work independently on multiple projects with specialized experience in operational analysis, strategic planning, financial feasibility assessments, effective customer service methodologies, conflict management and effective communication techniques and research and data analysis.

         Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

         Capable of in-depth research and data analysis with the purpose of improving customer edification and comprehension of different products and services.

Select Career Highlights & Contributions

 

         Consistently originated 25-30M in closed loans for builder owned Mortgage Company.  Secured 90% capture rate excluding cash and rejects with 97% customer satisfaction. 

         Earned 4-4.5% gross revenue per loan and generated $1-1.5M gross profit. 

         Created and implemented customer satisfaction program for other company loan officers modeled after own successes. 

         Managed over 500 inbound contact center agents indirectly, over 32 direct reporting group managers, team supervisors and related infrastructure and consistently generated higher than budgeted profitability.

         Created highly profitable national call center that included a 7 figure profit after 8 months of operation. 

         Directly responsible for 3 team leads and 20 call center loan officers as well as handled all recruiting, hiring and training of staff, and creation of policies and procedures for department.

         Received 98% customer satisfaction response rate and outstanding compliance and regulatory audit.

Professional Summary

 

Senior Loan Officer

Prospect Mortgage                                                                                                                   2009-Present

 

Senior Loan Officer

PNC Mortgage                                                                                                                                 2009-2010

 

Mortgage Loan Specialist

Bank of America                                                                                                                               2009-2010

 

Senior Loan Officer

Suburban Mortgage Co, LTD                                                                                                          2002-2009

 

Senior Service Delivery Manager 

Stream International                                                                                                                      1999-2002

 

Call Center Manager

CTX Mortgage Co                                                                                                                            1998-1999

                                                                                                                                                                           

Primary Job Functions: Strategic Planning, Creation of Business and Marketing Materials, Sales Process Training, High Level Analyses, Feasibility and Viability Plans, Client Cultivation and Retention Processes, Both Short Term and Long Term Budget Planning and Management Initiatives for Business Solvency, Valuation and Competitive Intelligence Assessments, Project Management and Adherence, Human Capital Training Programs, Customer Needs Analyses, Competitive Analyses.   

Academic & Professional Development

 

         University of Texas at El Paso

         Quality CRA Certification Examination        

         Creating Customer Loyalty

         Fundamentals of Consumer Credit

         Home Improvement/ Equity Lending

         Windows, Word, Excel

         Professional Selling Skills

         Selling Real Estate Loans                             

         Prior Series 7 & 63 Certified

         Fair Lending Training

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