Yyyyyy x. yyyyyy    9514 W. 118^th Ter. #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                        abc@xyz.com

 

 

Career Objective                                                                                            

Solutions-focused IT Professional eager to contribute technical expertise as well as sharp team building and management skills toward actively supporting company operations.

 

Profile                                                                                                              

Ø  Offer numerous IT certifications including: CompTIA (A+ and Network+), Microsoft Certified IT Professional (Windows XP Professional) and Microsoft Windows Server 2003 environment and network infrastructure.

Ø  Progressive academic IT experience in planning, directing and implementing technological projects, with comprehensive customer service background.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Exceptional ability to research and evaluate industry trends and products and use findings toward designing and executing innovative strategies.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management, staff and clients.

 

Professional Experience                                                                               

Shawnee Heartland Assisted Living                                                                                2006-Present

Certified Medication Aide

  Exhibited sharp decision making and analytical skills in administering medications to residents, directly supporting nurses and physicians.

  Applied strong interpersonal relation talents in assisting elderly patients, as well as collaborating with medical professionals and staff.

 

Pleasant Minor Care                                                                                                      2003-2005

Certified Medication Technician

  Awarded Employee of the Month for exceptional performance and dedication.

  Contribute dynamic communication skills and detail orientation in administering prescribed medications to patients and maintaining related medical records.

 

Famous Footwear                                                                                                         2003-2005

Sales Associate

  Proficiently developed and executed sales strategies supporting enterprise-wide operations, optimizing productivity, efficiency and quality of services.

  Successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

 

Tritel Communication                                                                                                     1998-2001

System Analyst, Billing department 

  Served as Technical Support Technician, teaching new computer users on system usage and successfully troubleshooting connectivity issues.

  Demonstrated advanced communication skills toward gathering requirements from customers, consulting on billing processes, working on UNIX operating system and using SQL to create report and customer bills.

  Proactively established key relationships and liaised effectively with management, staff and customers.

 

Education                                                                                                         

  Bachelor of Science in Computer Science - Mysore University (India), 1997

  Advance Diploma in Software Technology and Systems Management - NIIT (India), 1998

  Select Business and Information Technology Courses C Devry, 2005-2006

  Select Accounting Courses - Johnson County Community College University (Overland Park, KS), 2006

 

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Yyyyyy x. yyyyyy                                                                                               page 2 of 2

 

 

Professional Training                                                                                    

  Effective Customer Service Skills Seminars, 2000

  Modern Techniques Management Programme Seminars, 2000

  IT System Administrator Vocational Training - TechSkills, 2007-Present

 

Certifications                                                                                                  

  CompTIA Certification (A+, Network+)

  Microsoft Certification - MCP (Windows XP)

  Microsoft Server 2003 (Active Directory), Microsoft Windows Server 2003 Network Infrastructure (Training Completed, Certification in Progress)

 

Technical Proficiencies                                                                                 

  Operating Systems: MS-Dos, Windows 95, 98, NT, 2000, XP Professional, XP Home and Media Center, 2003; Novell NetWare, Linux, Unix, Mac OS X Server, AppleShare IP (Internet Protocol)

  Networking: LAN, WAN design and architecture, VPN, TCP/IP, ISDN, FDDI, T1, T3, Fiber Optics (OC3, OC12, OC48), Wireless, X.25, subnet, IPX / SPX including NWLINK, NETBWUI / NETBIOS, WINS, DHCP, DNS, DSL, remote access

  Security & Network Monitoring:  Firewall, McAfee Antivirus, IP Security Monitor Microsoft Management Console, IP Security Monitor MMC snap-in, Event Viewer, Network Monitor, Microsoft Baseline Security Analyzer, smart cards / biometrics, authentication technologies, malicious software protection

  Programming Language: C++

  Hardware: Personal Computers, Laptops and Portable Devices, Printers and Scanners

  Desktop Application Software:  MS Word, Access, Excel, PowerPoint

 

Yyyyyy x. yyyyyy    9514 W. 118^th Ter. #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                        abc@xyz.com

 

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

From supporting high performance teams and facilitating superior client servicing to streamlining operations and executing proactive organizational processes/procedures, I have continually excelled in maximizing performance as a dynamic team member.  I excel in identifying and resolving inefficiencies, introducing technology solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  As illustrated by the accompanying resume, I have a strong academic background in technology and customer service.  To complement my experience, I offer numerous IT certifications including: CompTIA (A+ and Network+), Microsoft Certified IT Professional (Windows XP Professional) and Microsoft Windows Server 2003 environment and network infrastructure.

 

As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

 

Yyyyyy x. yyyyyy