Offer exceptional talents in executive leadership, strategic planning, operations management, and sales.
Outstanding written/verbal communication skills including business writing, public speaking/presentations, staff training, and workshop facilitation.
Computer skills include Microsoft Suite, QuickBooks, PowerPoint, Adobe Acrobat, and Constant Contact.
Cultivate strong customer relationships to maximize satisfaction, retention, referrals and repeat business.
Proficiency in overseeing quality control, competitive intelligence, budgeting, forecasting, and marketing.
Merge training and team-building skills to develop, inspire, direct, and mentor peak-performing employees and management.
Reputation for integrity, interpersonal skills, decision-making abilities, and ability to quickly adapt to new roles, environments, tasks, technologies, and responsibilities.
Able to effectively scrutinize and evaluate opportunities for profitability and financial risk.
PNW Enterprises, 2004 to Present
Director of Operations and Development
Apply dynamic strategic planning, personnel development, and operations management skills toward providing executive leadership for multi-million dollar Children s Enrichment Center spanning six Manhattan locations.
Spearhead daily sales activities, client relationship-building, community partnership initiatives, and financial administration.
Collaboratively drive company mission, direction and vision inclusive of new location openings.
Demonstrate exemplary leadership talents in hiring, training, coaching and motivating staff base of 67 including management personnel; conduct regular performance evaluations and facilitating ongoing training and development initiatives.
Resourcefully created employee handbooks to enhance training, orientation, and comprehension of corporate policies, procedures and expectations.
Leveraged outstanding business writing expertise to author winning essays which positioned company as top finalist in 2008 Entrepreneur Magazine Woman of the Year and as winner of an International Stevie Award for recognition as Best Business Mentor.
Indiana Repertory Theatre, 1999 to 2004
Education and Artistic Services
Planned, coordinated and managed educational outreach activities by directing professional theatre artists, preparing program budgets, and managing interns.
Utilized polished documentation and communication skills to create training manuals for interns and parent handbooks, compose business correspondence, and prepare comprehensive reports.
Critically analyzed programs, recommended improvements, and led implementation.
Bachelor of Science Degree, Butler University, Indianapolis, IN
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