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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
objective
solutions-focused information technology administrator eager to contribute technical expertise as well as dynamic project management and operational enhancement abilities in a senior systems analyst assignment.
career profile
ø m.s., computer systems management/database systems technologies.
ø b.s., computer information systems.
ø b.a., computer science information systems.
ø over 14 years of relevant it experience.
ø career built in wide-ranging facets of installation, configuration, administration and troubleshooting of advanced systems.
ø expertise in database implementation, configuration, interconnectivity and monitoring/testing.
ø outstanding user service abilities.
ø skilled in internal customer service escalation service environments.
ø strong evaluative, assessment and diagnostic capacity.
ø adept in software customization, cots applications and testing/quality assurance.
ø demonstrated capacity in multiple operating systems and networking reconfiguration.
ø proficient in software, hardware, databases, backups, storage, email and architecture.
ø background in effective project management.
ø contributor in increasing proficiency.
ø well-organized multi-tasker with strong detail orientation.
ø adept in aligning it contributions with organizational objectives.
technology skills
tools: rational clearcase, clear quest, lotus, visual source safe, foxpro.
platforms: sql*plus, oracle, windows 95, 98, 2k, xp, unix, data mining.
skills: oracle 10g real application clustering (rac) on linux, oracle 10g training course covering all aspects within dba area, including sql and sql*plus, microsoft sql server administration, backup/recovery and network, and performance tuning, microsoft office suite, microsoft project, microsoft sql server 2005, erd modeling technique, dreamweaver, adobe photoshop, data mining software, spss data analysis application
professional experience
online resources corporation, chantilly, va 2003 - present
system analyst
recruited to coordinate with integration team specializing in db implementation and configuration for home banking and bill pay products.
successfully deliver services to 1000+ financial institution clients.
aid project managers, implementation managers, qa and development on product conception and requirements to achieve successful implementations.
tasked to review all new products to identify and document configurable items.
rapidly track and resolve issues related to bank implementation.
facilitate batch file certification process.
successfully configure, document and validate all fi system level data for home banking, bill pay and related services.
evaluate and assess requirement document for financial services or banking ensuring pertinent data is available.
oversee and complete configuration changes/enhancement for all clients.
deliver configuration support for validation/verification of new and existing features.
yyyyyy x. yyyyyy
page two
develop interconnectivity bring clients online.
cooperate with all internal departments.
educate clients on functionality of each configuration item.
conduct on-going data conversion and loading covering parsing, data-scrubbing routines and testing application for required functionality and performance.
effectively develop flowcharts and entity-relationship diagrams while originating specialized file format certification for routine data conversion to database.
consistently clarify requirements and obtain feedback.
orchestrate configuration walk-thru s with account and implementation managers.
upgrade system as new requirements/enhancements are identified.
improve the process and enhance client s ability with exceptional customer service.
monitor/test converted data for integrity and eliminating orphaned records databases.
3com corporation, vienna, va 1998 - 2003
software test engineer
retained to perform systems integration testing for iplanet, speech recognition, pop3 text speech and sdlc.
designated as testing analyst for unified messaging voice mail product utilizing tui/gui interface in unix client server environment.
monitored and updated system history by updating release notes.
developed in-depth test cases/procedures using mccabe methodology.
facilitated effective defect tracking with lotus and clear quest for bug verification and reporting/documenting issues.
coordinated project managers and dev to initiate test plans for each release.
gained expertise in iso, web application and installation of software on sun 450 and compaq server on multiple operating systems.
originated technical reports for engineering and senior management.
initiated test scenario conditions for testing operations.
earlier background
during 1994-1995, served as software tester, gcs company, chantilly, va. in this assignment, facilitated multiple testing/de-bugging projects and completed all organizational objectives.
education
university of maryland, university college
master of science, computer systems management/database systems technologies, 2007
honors graduate
strayer university, alexandria, va
bachelor of science, computer information systems, 1998
honors graduate
computer learning center, alexandria, va
computer programming diploma, 1994
honors graduate
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