Yyyyyy x. yyyyyy                                                  

Job Posting: Investigative Specialist, 05-2008-0049

Address: PO Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone: (xxx-xxx-xxxx

Email: abc@xyz.com

Citizenship: COUNTRY

 

 

Core Qualifications

 

Strategic Planning

Performance Optimization

Crisis Management

Organizational Leadership

Research & Analysis

Operations Management

Decision-Making

Best Practices & Benchmarking

Integrity, Ethical & Honorable

Customer Relations Management

Fraudulent Activity Investigations

 

 

Professional Experience

 

SchoolsFirst Federal Credit Union (formerly Orange County Teachers FCU) - 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Supervisor:  May Contact - Cindy Hernandez ( xxx-xxx-xxxx . 1500

Hours:  40 per Week

Assistant Branch Manager; Salary: $67,400/yr; 5/2004-Present

 

Contribute dynamic leadership skills in managing staff training and development for 25 employees, with full accountability for optimizing productivity, efficiency and quality of services.  Exhibit solid managerial qualities in coaching, mentoring and disciplining staff members to ensure organizational objectives are met. 

 

Access customer database and online imaged documents to identify and address customer problems and complaints, demonstrating exceptional multitasking and technical skills in achieving operational goals and timelines.  Monitor and identify fraudulent activity, taking appropriate action to protect both customer and organization assets.  Directly handle fraudulent situations and actively support law enforcement investigations. 

 

Maintain full accountability for the security and safety of staff and customers.  Oversee the maintenance and repair of alarms, video cameras and emergency equipment to ensure functionality at all times.  Report SAR s (Suspicious Activity Report), CTR s (Currency Transaction Report) and elder abuse with appropriate agencies.  Identify and recommend cost-effective solutions to generate significant savings; research and report alternative courier methods, including electronic delivery of time-sensitive documents. 

 

Apply analytical and problem solving abilities in proficiently performing daily reconciliation of general ledgers to ensure that they were processed according to established procedures.  Conduct productive daily briefings with both management and staff to address and resolve performance issues and ensure achievement of operational goals.  Access, compile and analyze data from various databases to ensure full compliance with current policies, laws and federal regulations.  Acquire valuable knowledge and experience in current banking operations and processes, including domestic and international finance, securities, and money markets.

 

 

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Yyyyyy x. yyyyyy                                                  

Investigative Specialist, 05-2008-0049

Social Security Number: XXX-XX-XXXX                                                                                  page 2 of x

 

 

Ensure employees are properly educated on effectively dealing with irate customers; provide situational guidance.  Apply advanced communication skills toward diplomatically troubleshooting and resolving staff conflict issues.  Spearhead diverse human resources activities ranging from performance evaluation, training and employee development to developing and coordinating teambuilding activities and incentive programs. 

 

Successfully promote superior service and exceptional customer satisfaction by promptly resolving issues, preventing escalation and ensuring their financial needs are met.  Conduct comprehensive review and analysis of consumer loan applications and credit reports to evaluate credit worthiness and make appropriate decisions to approve or deny loan request.  Directly collaborate with and support customers in analyzing and resolving personal financial concerns and recommending appropriate action.

 

Analyze department needs and review operations to provide improvement strategies instrumental for boosting performance.  Contribute communication and presentation talents in representing the organization in public relations settings.  Plan and coordinate workflow and delegate assignments to maximize utilization of human capital and operational resources; rotate responsibility for coordination of monthly meeting of peer managers, including development of agenda, handouts and visual presentation.  Proactively build and establish key relationships and liaise effectively between customers, senior management, staff, support departments and vendors.  Collaborate directly with vendors to obtain technical equipment information.

 

Serve as an active member of safety committee team to comply with OSHA requirements.  Exhibit solid ability to integrate and communicate information on a one-on-one basis, group setting, telephonically and in writing.  Build a productive, cross-functional team to successfully operate both teller transactions and platform operations, illustrating strong interpersonal relation skills.  Oversee and lead overall branch cash management and ensure all staff members operate under assigned limits.  

 

Steer cash orders/audits and set customer cash withdraw limits.  Directly responsible for supervising and implementing offline procedures during power loss.  Proficiently determine delinquent accounts and initiate follow-up actions to effectively collect receivables.  Conduct comprehensive review and analysis in order to balance multiple general ledgers. 

 

 

Kinecta Federal Credit Union (Formerly Hughes Aircraft Federal Credit Union) - 1440 Rosecrans Ave., Manhattan Beach, CA

Supervisor:  May Contact - Mel Callaway (310) 643.5400

Hours:  40 per Week

Service Center Manager, Financial Service Manager, Sales & Service Representative; Salary: $56,000/yr; 2/2001-5/2004

 

Exhibited analytical and organizational abilities in effectively planning, directing and controlling all aspects of branch operations including sales production, customer complaints, and external audits.  Steered diverse administrative activities including hiring, training, supervising and performance evaluation of 11 staff members.  Relied upon to lend industry expertise, serving as a resource for teller and platform policies and procedures.  Concurrently supervised supply inventory, personnel time cards, and branch security, further illustrating ability to manage multiple functions. 

 

Effectively guided, motivated and coordinated dynamic personnel to optimize daily operations.  Actively mentored new hires, playing a solid role in supporting the development of top-performing team members.  Designed, established, communicated and achieved the credit union s goals, standards and expectations, by ensuring clear communication and understanding by all branch staff.

 

 

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Yyyyyy x. yyyyyy                                                  

Investigative Specialist, 05-2008-0049

Social Security Number: XXX-XX-XXXX                                                                                  page 3 of x

 

 

Fully managed and maintained the confidentiality of personal information for both employees and customers.  Applied solid banking knowledge and dynamic communication skills in discussing goals, status and plan of action on weekly basis with senior management.  Cost-effectively allocated, administered and oversaw overall budget and reported budget variances with explanations monthly to regional vice president.  Assigned projects and tasks to lower level management and staff, with strong focus on accuracy and timeliness.

 

Closely monitor and track sales activity and results to determine industry trends and course of action, illustrating solid analytical abilities.  Exercised personal judgment and independently handled decisions for account holders on a daily basis.  Actively assisted technical personnel in implementing new banking management software, Symitar.  Cross-sold banking products and services and addressed customer complaints by contacting existing customers and communicating with them directly, illustrating strong customer service and problem solving skills.  Created and launched proactive recruiting programs, including job fairs, advertising, and networking.

 

 

Wachovia Bank - 8441 Sudley Road Manassas, VA

Supervisor:  May Contact - Amy Henderson (703) 361-5891

Hours:  40 per Week

Personal Banker; Salary: $26,000/yr; 1/2000-2/2001

 

Established diverse customer accounts including checking, savings, CD, IRA, and money market accounts.  Proficiently designed and executed directed sales strategies to promote credit union products and services; generated leads and initiated sales, exhibiting dynamic communication and closing abilities.

Oversaw the processing and funding of consumer lending products including auto loans, secured and unsecured credit cards and home equity loans.  Demonstrated strong financial and detail-oriented skills in conducting quarterly cash audits on all teller cash drawers.  Contacted customers telephonically to cross sell complimentary products and services, instrumental to boosting sales and performance.

 

 

Speeedy Courier - 8000 Towers Crescent Drive Suite 1020, Vienna, VA

Supervisor:  May Contact - Shawn Mojallali (703) 761-4242

Hours:  40 per Week

Account Executive; Salary: $25,000/yr; 5/1999-1/2000

 

Forged, established and maintained client relationships both telephonically and in person.  Independently developed sales leads, established new accounts, and analyzed daily revenue and client activity.

Contributed dynamic leadership skills in supervising and directing customer service representatives.  Timely delivered time sensitive and confidential documents.  Researched, analyzed and evaluated target markets and proposed innovative marketing strategies to generate profits.  Applied advanced communication skills in effectively handling escalated customer complaints.

 

 

Education/Training/Certifications

 

Select Courses - Long Beach City College (Long Beach, CA), 1994.  Successfully completed Aviation Administration & Weather Courses.

Select Courses - El Camino College (Torrance, CA), 1992.  Successfully completed General Education Courses.

Diploma - Narbonne High School (Harbor City, CA), 1991.

Certified - CPR and First Aid, 5/2008

Certificate - Writing Essentials - Franklin Covey

 

 

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Yyyyyy x. yyyyyy                                                  

Investigative Specialist, 05-2008-0049

Social Security Number: XXX-XX-XXXX                                                                                  page 4 of x

 

 

Technical Skills

 

MS Word, Excel, PowerPoint, Outlook, E-Mail, Internet, intranet and various search engines, Q-Matic, Employease and eAppraisal.

 

 

Achievement Awards

 

 

Recognition Plaque - Security Department for going above and beyond in the capture of vandals.

President s Club Award (Kinecta FCU)

Winner s Circle 3 consecutive quarters (Kinecta FCU)

Five Star of the quarter (Ritz Carlton Hotel)

Certificate for Extraordinary Sales and Leadership

 

 

Volunteer Activities

 

MEA s Scholarship Awards

Cypress College Americana Awards

Presenter - Worthy Student Award Scholarship

Presenter - Chavez Elementary Career Day

Discovery Science Gala

Cal Sate Fullerton s Front and Center

MS 100 Mile Bike Ride

Susan Komen Breast Cancer Run

Lee National Denim Day

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Applicant:                                          Yyyyyy x. yyyyyy

Social Security Number:              Number

Position:                                            Investigative Specialist, 05-2008-0049      

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

 

FACTOR A:  Please give three examples that highlight your knowledge of the operational techniques for conducting physical or electronic surveillance in support of foreign counterintelligence/counter terrorism investigations.

I have gained a solid knowledge and experience in operational techniques for conducting physical or electronic surveillance while serving as an Assistant Branch Manager at SchoolsFirst Federal Credit Union (formerly Orange County Teachers FCU).  I maintained full accountability for the security and safety of staff and customers.  I directly oversaw the maintenance and repair of alarms, video cameras and emergency equipment to ensure functionality at all times. 

 

In addition, I prepared and reported SAR s (Suspicious Activity Report), CTR s (Currency Transaction Report) and elder abuse with appropriate agencies.  I directly monitored and identified fraudulent activity, taking appropriate action to protect both customer and organization assets.  Demonstrating exceptional problem-solving and analytical abilities, I effectively handled fraudulent situations and actively supported law enforcement investigations. 

 

I have conducted comprehensive review, research, and analysis of the operational techniques for conducting physical or electronic surveillance in support of foreign counterintelligence/counter terrorism investigations.  I have learned that the SSG program operates under the Foreign Intelligence Surveillance Act.  It prescribes procedures for the physical and electronic surveillance and collection of "foreign intelligence information" between "foreign powers" and "agents of foreign powers," which may include American citizens and permanent residents suspected of espionage and violating U.S. law on territory under United States control.  Generally, the statute permits electronic surveillance under two circumstances, without a court order and with a court order. In addition to electronic surveillance, FISA permits the "physical search" of the "premises, information, material, or property used exclusively by" a foreign power. The requirements and procedures are nearly identical to those for electronic surveillance.

 

 

Applicant:                                          Yyyyyy x. yyyyyy

Social Security Number:              Number

Position:                                            Investigative Specialist, 05-2008-0049      

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

 

 

FACTOR B:  Please give three examples that highlight your ability to understand legal and investigative provisions, regulations, and administrative procedures and apply them to a specific situation.

As demonstrated in my progressive career, I have continually gained valuable knowledge and experience in legal and investigative provisions, regulations, and administrative procedures and applied them to specific situations.

 

A key part of my jobs has been to continually monitor and evaluate daily operations, while ensuring full adherence to the Bank Secrecy Act, also known as Currency and Foreign Transaction Reporting Act, which requires U.S.A financial institutions to assist U.S government agencies to detect and prevent money laundering.  Demonstrating exceptional integrity and ethics, I report every transaction that meets the criteria and complete Monetary Instrument Logs (MIL) as needed.  I surreptitiously report Suspicious Activity Reports (SARs) with each cash transaction where the customer apparently is attempting to avoid BSA reporting requirements and/or the customer is attempting to launder money.

I have continually served as primary support resource on retail banking laws and regulations, due to my extensive background working for financial institutions that are federal insured by the NCUA and FDIC.  I communicated directly with bank customers to explain their current coverages as well as informing and advising them of other vesting alternatives for a more comprehensive coverage.  In addition, I was relied upon to lend my expertise to assist employees and managers in legal and investigative provisions, regulations and administrative procedures.

Through extensive training and experience, I have identified and reported numerous Elder Abuse cases to the appropriate legal authorities.  I have assisted in their investigations by providing and interpreting financial records, looking for trends and identifying uncommon transactions.  In recognition of my strong analytical skills as well as my expertise in operations, my technical background and my relationships with cross-functional departments, I was selected in 2007 to spearhead a comprehensive research and analysis project.  The goal was to generate and evaluate information in order to define strategies for controlling courier service costs, which were exceeding $1M annually and projected to increase in correspondence with new branch openings.