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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx •


ms, management candidate and recent baas graduate eager to contribute academic background as well as professional experience toward building a progressive career while delivering immediate results for the employer.



  • current master s candidate offering ten years progressive professional and academic experience, including expertise within business development, operational management and customer service capacities.
  • demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • excel in building, developing, and leading top-performing, results-oriented cross-functional teams.
  • dynamic communication, presentation, negotiation, and diplomatic management skills.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic client services interaction both in person and via telephone.

awards & honors

president s scholar texas a & m

dean s list texas a & m

merit award texas department of health and human services

professional experience


recreational program specialist iii terrell state mental hospital

  • sharp business acumen and experience in managing broad scope of operations, from planning patient therapeutic activities and ensuring hipaa/jcaho regulation compliance to developing patient life skill training and handling all reports and documentation.
  • actively assist in the development, implementation and execution of highly individualized rehabilitation therapy programs.
  • apply sharp leadership skills toward effectively supervising patient care for optimal outcomes.
  • collaborate with hospital leadership, both in person and in writing, regarding patient quality improvement.


customer relations/accounting batrus hollweg

  • successfully steered customer service operations to generate high volume growth and revenue; providing daily telephonic contact with customers.
  • consistently ensured delivery of quality customer service vital to sustaining and growing accounts, including data entry operations, maintaining updated customer database and processing all customer orders.
  • managed broad scope of accounting/finance activities including accounts receivable, accounts payable, accounting error reviews, and monthly/quarterly sales reports.
  • effectively resolved complex customer account issues with professionalism and diplomacy in a timely manner.


administrative assistant red dot corporation

  • actively maintained customer contact in support of company vision and mission.
  • collaborated with area sales managers and regional management in the determination and achievement of weekly sales goals.
  • efficiently handled a broad range of administrative operations, from maintaining client database, data entry and bid processing to sales reports, financial reports and accounting functions.


professional education


master of science in management texas a & m commerce, tx                                                present


b.a.a.s. degree texas a & m; college of business & technology commerce, tx gpa 3.88                  2008


workshops active listening, conflict resolution and communication

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