results-driven, solutions-focused and detail-oriented professional desiring a challenging and rewarding management / business support role within a dynamic and successfully progressive organization.
ø offer over seven combined years of solid experience within information technology, sales / marketing, operations management, business support, and customer relations roles
ø proficient at blending strong decision-making abilities with solid leadership attributes and successful interpersonal relationship-building techniques, as well as exhibiting exceptional written / verbal communication skills.
ø skillful in setting goals and developing action plans, along with consistently demonstrating outstanding self-reliance toward achieving perfection in all professional and personal endeavors.
ø excel within independent or team-based environments to meet and/or exceed all organizational goals and objectives while contributing intelligent business acumen and sharp troubleshooting abilities.
ø capable of staying focused and maintaining a calm demeanor in high-pressure situations while contributing high quality, diplomatic customer / client services skills, both in person and via telephone.
ø demonstrate dynamic prioritization and time management skills, including quickly identifying and resolving daily problems in a proactive and productive manner while maintaining exceptional personal and professional work ethics.
installation and maintenance technician
verizon wireless / flextronics, somerset, nj 2006 c present
ø maintain responsibility for contributing knowledge of all verizon wireless company policies, including support services, technical assistance, general operations devices, and support network systems.
ø effectively resolve customer service and team issues, as well as attend bi-weekly employee training meetings on product development / operations.
ø accurately identify problematic service-related issues and recommend mechanisms to improve the effectiveness of overall job performance and optimal customer complaint resolution.
starbucks coffee company, new york, ny 2005 c 2006
ø successfully met and / or exceeded company-specific criteria for creating high-quality, internationally recognized hot and cold beverages, including tea, espresso, and other specialty drinks, while maintaining optimal levels of customer service at all times.
ø performed cash register balancing, monies security / accounting, and beginning- and end-shift duties.
david s imported rugs, summit, nj 2002 c 2004
ø effectively oversaw all management and business operations of an online store, including efficiently processing customer orders and collecting store inventory-based data.
ø optimally achieved all sales goals through dynamic marketing techniques.
scotch bonnet restaurant, new york, ny 2001 c 2002
ø assisted in daily restaurant operations, as well as maintaining inventory and performing food ordering activities.
ø proactively provided administrative and / or basic server duties in employee absence, as necessary.
education, computer skills, and professional publication
b.a., african history (minor in international relations) university of the west indies (jamaica)
extensive advanced coursework knox community college (jamaica)
proficient in microsoft suite / web 2.0 / internet applications
the cries of men (autobiography), published march 2005
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