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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



results-focused leader specializing in driving business growth, building solid teams, providing world-class customer service, and cultivating a strong brand image with superior quality eager to offer 7+ years of combined financial, retail, sales, and management experience toward maximizing an employer s bottom-line.


profile of qualifications


         top performer who excels at analyzing markets, identifying lucrative sales opportunities, defining strategies for capturing new business and developing existing clientele, and attaining solid leveraging in competitive territories.

         out-of-the-box thinker who conceptualizes, creates, and delivers highly effective sales and product presentations.

         ambitious self-starter who plans, delegates, and manages team tasks within high-pressure, deadline-driven situations.


key areas of expertise


high-volume sales                       budget / expense control                 new business growth           inventory control

operations management             profit / loss responsibility             contract negotiations            client / customer relations

team building / training           needs analysis / assessment          process improvement            product orders / deliveries


professional synopsis


analyst commercial term lending, washington mutual (chase manhattan bank), costa mesa, ca          2008 c 2009


key accomplishments

ø generated $60 million in new loans with new and existing clients by demonstrating innovative sales strategies.

ø supported the funding of $200 million+ in loans, and achieving a 2nd place ranking nationwide in loans funded.


         utilized broad scope of industry and core business knowledge toward managing a $250-million portfolio of existing clients, including effectively analyzing client goals, marketing new loan products, and preparing multiple loan analysis.

         expertly evaluated comprehensive financial data for senior sales consultant review regarding risk to bank.


guest services manager, montage resort & spa, laguna beach, ca                                                                             2005 c 2008


key accomplishments

ø recognized for job performance excellence by achieving 3 promotions and an 18% salary increase during tenure.

ø successfully up-sold guests to higher room classes via strong sales strategies to boost bottom-line results.

ø increased safety and productivity levels by initiating new guest service standards / protocols.


         applied dynamic leadership talents toward recruiting, training, and managing a top-performing 60-member team in providing high-quality guest services within a luxury hospitality environment, including overseeing guest check-in / out processes, monitoring occupancy flow, and maintaining accurate data entry of reservations and guest profiles.

         interfaced among executive-level management to discuss and resolve budget, productivity, and guest services issues.


customer service manager, fps furniture, lake forest, ca                                                                                          2004 c 2005


key accomplishments

ø increased sales from $50,000 to $125,000 per month by introducing a unique sales and marketing plan.

ø attained prestigious status as the company s leading sales agent for 6 consecutive months.

ø achieved promotion to customer service manager after only 4 months of employment.


         drove business growth by cost-effectively managing all furniture deliveries on-time and under budget, along with handling high-volume inventory control and warehouse operations, as well as maintaining superior client relations.


sales associate, coldwell banker riverside c shavell realty, westport, ct                                                        2002 c 2004


key accomplishments

ø exceeded all sales objectives, including attaining $1.7 million in sales whereas goal was $1 million.


         met and / or exceeded goals by performing fair real estate negotiations and sales transactions, including providing client counseling with prospective buyers and enthusiastically previewing, identifying, and showing key properties.


education, professional development & technical summary


bachelor of science in organizational management                                                                                  university of la verne

real estate law, sales ethics, regulations & finance                                                       connecticut real estate institute


leaders choice sales seminar • business ethics certified • sales associate certified • real estate license (connecticut)


microsoft office suite • autocad • internet applications

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