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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com

 

Senior Executive C Healthcare

Qualifications Profile

 

þ  Extensive operational experience successfully opening a new hospital, including hiring all nursing staff, developing training programs as well as designing and implementing all policies, processes and procedures

þ  Played an instrumental role in the full-cycle design and launch of the first 28-bed universal care unit for critically ill patients in Oklahoma from point of admission to discharge

þ  Opened a high-volume 29-bed interventional pain management center which provides care for over 600 patients per month

þ  Track record for consistently improving patient care and satisfaction rates

þ  Core competencies include:

 


  Healthcare Management / Operations

  Hospital / Clinic Start-Up

  Quality Healthcare Delivery

  Policy and Program Development

  Staff Improvements / Realignment

  Clinical Process Revitalization

  Case Management Solutions

  Healthcare Industry Best Practices

  Process Improvement

  Physician and Staff Relations

  Patient Satisfaction

  Regulatory Compliance


 

Career Track

 

COMMUNITY HOSPITAL                                                                                     January 2005 C Present

VP / COO

Oversee full-scope hospital operations for the following locations: 49-bed acute care hospital with busy surgical practice, 9-bed acute care hospital, outpatient surgical center, two diagnostic imaging centers and four outpatient therapy centers. Departmental reports include all clinical departments (lab, pharmacy, imaging, nursing, cardiopulmonary, rehab, therapy and surgical services) and non-clinical departments (human resources, education, patient access, quality, risk management, regulatory compliance, infection control, safety and emergency management).

 

Key Achievements:

  Consistently uphold national quality measures at 100%

  Increased overall patient satisfaction scores to over 90%

  Reduced staffing and human resource costs by eliminating all contract staff and maintaining vacancy rates at less than 2%

  Decreased staff turnover by improving overall staff satisfaction and engagement; built strong physician relationships

 

OKLAHOMA HEART HOSPITAL                                                              January 2001 C December 2004

CNO C Quality, Risk Management and Regulatory Compliance

Oversaw the operations of Nursing Services, Quality, Case Management and Regulatory Compliance departments.

 

Key Achievements:

  Successfully managed the opening of a 78-bed state-of-the-art all digital heart hospital

  Improved access to information by implementing paperless medical records

  Maintained patient satisfaction scores consistently in the 99th percentile nationwide (as reported through Press Ganey)

  Promoted service excellence by designing and developing patient care processes

  Met all Medicare and Medicaid certification requirements and received hospital accreditation with CMS and the Joint Commission

  Received many hospital awards for quality, nursing and patient satisfaction, including the Beacon Award for nursing excellence and quality care

 

INTEGRIS HEALTH BAPTIST                                                               December 1994 C December 2004

Clinical Director C Cardiac Critical Care Unit & Cardiac Step-Down Unit / RN C Critical Care

Directed 12-bed ICU, 28-bed step-down unit and 27-bed universal care suites.

 

Key Achievements:

  Promoted to Clinical Director from Staff RN due to outstanding job performance

  Improved patient outcomes by designing and developing Cardiac Critical Care Universal Care Suites

  Enhanced patient care as a member of multiple quality improvement teams

  Served as member on the Nurse Executive Committee and the Hospital Leadership Committee

 

Academic Credentials

 

SOUTHERN NAZARENE UNIVERSITY, Oklahoma City, OK, in-progress, graduate November 2010          

Master of Business Administration C Healthcare

 

SOUTHERN NAZARENE UNIVERSITY, Oklahoma City, OK, 2001

Bachelor of Science C Nursing

 

OKLAHOMA CITY COMMUNITY COLLEGE, Oklahoma City, OK, 1994  

Associate of Science C Nursing  

 

Licenses and Certifications

 


  Licensed RN in Oklahoma

  ACLS Certification

  BLSC Certification

  IABP Certification

  CRRT Operation Certification


 

Professional Affiliations and Community Involvement

 

Member, OKLAHOMA ORGANIZATION NURSE EXECUTIVE (OONE)

 

Member, ASSOCIATION OF OPERATING ROOM NURSES (AORN)

 

Member, AMERICAN COLLEGE OF HEALTHCARE EXECUTIVES (ACHE)

 

Volunteer, LIGHTHOUSE FREE CLINIC

 



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