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yyyyyy x. yyyyyy                         0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                             (xxx-xxx-xxxx •


profit-driven, results-focused leader eager to contribute proven district operations management, team building, training / development, and customer service talents toward optimizing a company s bottom-line results.




         expert at managing stores of up to $22 million in revenue; create and implement best practice methodologies and continuous business solutions to attain strategic and cost-effective alignment with corporate sales goals.

         solid supportive analytical, interpersonal relations, and administrative skills; adept at interfacing with all corporate representatives through to executive level.

         spearheaded community-wide volunteer efforts by kohl s department store to achieve over $17,000 in donations.

         completed business administration coursework at crafton hills college and riverside community college.


professional synopsis


kohl s department store

store manager                                                                                                                            2007 c present


key accomplishments

ø recognized for exceeding financial sales goals by over 4.7% to rank #26 in the company, as well as achieving a #1 regional customer service scorecard ranking for 2007 and 2008.

ø exceeded credit goals by over 92% to rank #1 in the company for 2007 and 2008, along with increasing mailable kohl s credit card accounts by 56%.

ø reduced turnover by 68% to exceed retention goals and saved over 14% in payroll expense control costs.


         drive profitable sales within a high-volume retail store to include effectively directing all operational activities, actively analyzing sales reports, and performing employee recruiting, hiring, and training / development.

         contribute solid interpersonal relations skills instrumental in conducting valuable department meetings designed to facilitate productive team building, improve communication measures, and encourage useful staff feedback.

         optimize customer service by demonstrating a comprehensive knowledge of all company products and services, as well as setting up creative visual merchandise displays to enhance overall sales.


mervyns department store

store manager                                                                                                                                  2003 c 2007


key accomplishments

ø exceeded payroll production management and all expense goals to attain a #9 corporate ranking for 2006.

ø ranked #1 in district for exceeding credit goals for 2004, 2005, and 2006.


         led the formulation of strategic business decisions based on analysis of regular sales summaries within a multimillion-dollar department store, as well as handling all expense control and merchandise presentation efforts.

         recruited and supervised top-performing team members, along with creating dynamic professional development programs for store management and sales personnel in coordination with corporate objectives.

         liaised between corporate office and district-wide stores to maintain seamless operational processes at all times.

         demonstrated broad-scope of administrative talents toward directing all human resources, operational controls, building maintenance services, and safety efforts.

         impacted sales by effectively planning and executing all company standards of merchandise presentation, signage, and displays, as well as overseeing critical shortage control.


district operations manager                                                                                                              1999 c 2003


key accomplishments

ø performed superior profitability and operations audits to be recorded within management performance reviews.


         applied outstanding leadership abilities toward overseeing 25 stores within two districts to include conducting store inspections / audits in compliance with corporate freight flow and stockrooms standards.

         directed all district-wide management-based training / development efforts, as well as ensuring strong personnel loyalty and a competitive performance spirit to boost operational results.

         contributed sharp troubleshooting proficiencies to work with corporate team members in reporting and resolving diverse operational and technology issues.


~ additional professional roles held prior to 1999 ~

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