- Seasoned Quality Control Professional and Technical Service Manager with over two decades experience directing production operations now seeks a position in which exceptional customer services and organizational skills will be of value.
- Effective crew supervisor and leader employs strong communication skills and working knowledge of cost savings and business management to lead productive teams, improve operations efficiency and enhance bottom line profits.
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SEQUA CORP, Pre-Coat Metals Division 2003-Present
Granite City, IL
Quality Control Lab Technician
Assess metal coating activities to maintain quality control and monitor compliance with company materials production guidelines, manufacturer specifications and Standard Operating Procedures; complete titrations, measure treatment and primer weights.
Record and organize data, produce documentation.
Portage, IN 1996-2002
Technical Service Manager/Buyer
Employed exceptional communication and customer services skills to liaison between clientele, vendors and facility, address and resolve issues, process/eliminate claims and reduce overall costs.
Reviewed customer specifications, coordinated and implemented comprehensive plant trials and conducted pre-trial reviews, communicated daily with sales departments and upper management to resolve customer complaints and discrepancies pertaining to disputed orders.
Performed materials inspections to determine causes of customer complaints, replaced defective materials, maintained close communication with company paint and steel suppliers, scheduled Coating Line and Production Control Recaps activities.
Collaborated with accounting department staff to debit and credit customer accounts and maintain accurate accrual records/financial statements, utilized proprietary database system AS400 to manage and maintain Steel Inventory, Sales Order Inquiry and Case Systems Programs data.
Completed special projects as assigned; performed cost savings analyses/reports, developed cost savings solutions to successfully reduce plant-wide production costs by XY %.
Warehouse Manger/Production Line Supervisor
Supervised and coordinated activities of warehouse crews engaged in shipping/receiving, transporting, processing orders and maintaining inventories, provided training to new hires.
Managed production line staff activities to maintain production standards and meet production needs within deadline, ensure compliance with regulatory requirements and company policies.
ROLLER COATER INC., Kingsbury, IN 1979-1996
Directed daily activities of 45 employees for two Coil Coating Lines and two Slitters to ensure efficient operations within deadlines and optimize productivity; maintained raw materials inventories, scheduled and directed production, coordinated product shipping.
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ITT TECHNICAL INSTITUTE, Fort Wayne, IN
Please provide the name of the degree or certificate, and the date you received it.
IMA Supervisory Workshop Statistical Process Control Workshop
Hazardous Material Training
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