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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

phone: xxx-xxx-xxxx


citizenship: usa

ssn: xxx-xx-xxxx

veteran: n/a



posting#: n/a

position: management/administrative program assistant


core qualifications


administrative operations, administrative support, executive support, program coordination, office management, business operations, customer service, communications, interpersonal relations, collaborative teamwork, database administration, documentation preparation/ processing, fha and conventional mortgage lending, underwriting, regulatory compliance, financial services, realtor, adaptable, versatile, self-motivated, detail-oriented, quick-learner

work experience



capital mortgage banker

processing manager/sales assistant

salary: $30k + $350 per closed file

hours: 40

supervisor: abu haq, phone: n/a, permission to contact: no


proficiently manage processing of loans and confidential financial documents, contributing expertise in mortgage lending industry toward conducting credit and loan analyses and uploading/submitting to du, lp. effectively manage, edit and retrieve high volume of client information. focus on providing quality customer service, leading to high levels of client satisfaction. actively interface with lenders, underwriters and clients throughout the lending process.


proactively support ceo in preparing contracts, applications and 1003, 1008, state disclosures and manage all pertinent documents per underwriting guidelines and requirements. drive business growth through aggressive telemarketing and sales calls to set appointments for president. strategically schedule appointments as well as settlement times and locations to optimize productivity and efficiency.


contribute sharp leadership qualities and communication skills toward training loan officers in mortgage residential lending processes. steer initiatives ensuring compliance with critical regulatory and quality control standards. control financial risk by notifying president of potential client application issues as well as guiding staff in mitigating financial loss.


innovatively circumvented denial of $3m dollar purchase contract and facilitated closing by overcoming lender financing objections and persuasively negotiating with underwriting manager.




innovative mortgagees/apex mortgage

senior processor/executive assistant to president

salary: $35k + $150 per closed file

hours: 40

excelled in closing high-revenue/high-commission accounts by resourcefully applying sharp communication and negotiation skills as well as timely processing abilities toward successfully closing problematic loans. duties similar to current position; please reference description above for details.

page 1 of 2




kathryn hye jun page 2 of 2




capital concierge

on-call/weekend concierge

salary: $11.75 per hour

hours: 20-25


contribute dynamic communication skills toward effectively liaising between property manager and residents as well as responding to tenant inquiries and troubleshooting issues. provide superior resident services in efficiently ordering maintenance services as well as assisting in and coordinating move ins/move outs. offer administrative services including delivering memos and retrieving packages. ensure security of staff and residents by promptly reporting any suspicious activities.


additional employment background (details available on request)


realtor, online homes inc.

contract processor, premier mortgage funding

store manager, new york fashions

night manager, amko market and bp gas

deli manager, corona deli

floor manager, bistro bernoise






university of maryland college park

ba, communications, 1999


prince george community college

general studies, 1989


specialized programs


yonsei university

korean language school, 1988


high school


eleanor roosevelt high school

diploma, 1988





licensed realtor, state of maryland; 2003 - inactive


technical proficiencies


ms office, excel, quickbooks, access







yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

phone: xxx-xxx-xxxx








hiring agent name




city/state/zip code


re: insert posting #/position title

i am extremely interested in being considered for the above-referenced position. to acquaint you with my qualifications, i am submitting my resume for your review. in advance, thank you for your time.


as demonstrated, i offer extensive administrative, executive support and customer service experience, with a solid background in the mortgage lending/financial services industry; i am fluent in all aspects of the mortgage lending/underwriting processes as well as applicable industry guidelines and standards. throughout my career, i have exhibited dynamic communication skills, a commitment to optimizing client satisfaction through superior servicing and the ability to efficiently plan, prioritize and coordinate workflow to maximize productivity while maintaining high quality performance. i am also a proactive leader experienced in training and overseeing top-performing teams. my ability to define solutions and steer negotiations has played an instrumental in achieving and surpassing goals and i continually strive to generate positive results. as illustrated by my varied experience, i am a quick learner who rapidly acquires and applies new skills and knowledge and i readily adapt to changing responsibilities and professional environments. to complement my experience, i offer a ba in communications and am computer literate.


as an employee, you will find me to be a driven team player with a can do attitude who is committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your organization, and look forward to interviewing with you in the near future.







hye won jun





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