~ Senior-Level Management Executive eager to contribute exceptional operations, P&L, and personnel leadership talents toward supporting a progressive organization in optimizing bottom-line performance and profitability. ~

 

 

         Proficiency in designing sales and marketing plans and programs for the hospitality and travel management industry, cultivating strategic partnerships, and navigating projects from concept to fruition.

         Diligently assess, manage, and drive business operations to optimize fiscal/sales performance, competitive positioning, and revenue opportunities; adept at planning and goal setting.

         Outstanding background in key account development and management, market analysis, strategic planning, client relations, and identifying sales growth strategies.

         Consistently exhibit superior interpersonal, negotiation, communication and presentation skills to fortify customer satisfaction and retention.

         Combine solid leadership and team-building expertise to motivate, manage, empower and supervise highly productive personnel.

         Excel in consultative sales, market penetration, and orchestrating sale and implementation of technology solutions.

 

 

Pegasus Solutions, Inc., Atlanta, GA & New York, NY, 1999 to 2009

Strategic Account Director Southeast, L.A. & Caribbean (2003 to 2009)

• Prospect, uncover, negotiate and sign new contracts and existing contract renewals for global leader in reservations technology, distribution connectivity and marketing representation services.
• Foster, nurture and maintain strong commercial and strategic relationships within Reservations & Distribution service line supporting industry leading hotel chain customers such as La Quinta Hotels, Starwood Hotels, Extended Stay Hotels and Blackstone Group.
• Devised targeted business and marketing plans and introduced incremental distribution channels to optimize competitive positioning for customer.
• Demonstrated exemplary organizational skills in directing internal project with Implementation, Development and QA technical teams.
• Landed deal for company s first and third largest CRS customer deals with total values of $21M and $18M respectively.
• Oversee $18M territory and achieve year-on-year growth of up to 109% of goal.
• Presented with Top Sales Achievement and Sales Excellence awards from 2005 to 2007.

 

Continued ►

 

Yyyyyy x. yyyyyy ~ Page 2 of 2

 

Professional Experience continued

 

Global Sales Manager Utell Hotels, Atlanta-Southeast Region (2001 to 2003)

• Navigated travel agency sales by promoting Utell By Pegasus portfolio of hotels to primarily corporate travel managers and travel management companies.
• Grew Southeast territory revenues by up to 25% while establishing a Utell independent brand presence throughout a region dominated by chain franchises.

 

Director Hotel Account Management, Northeast Region (1999 to 2001)

• Provided consultative leadership to Helmsley Hotels, Warwick Hotels, Ian Schrager Morgans Hotel groups and others on behalf of Utell Hotels & Resorts and Sterling Hotels.
• Spearheaded marketing, sales, special events, revenue growth strategies and contract negotiations.
• Persuasively renewed high-volume aged contracts and introduced new pricing structures to elevate profitability.
• Promoted multiple new products such as Commission services and Business Intelligence reports to diversify company offerings.
• Held quarterly customer assessment review meetings to determine and anticipate needs, resolve problems and complaints, and maximize account retention.
• Recruited and led internal Revenue Yield Managers to establish rate integrity and provide hotel data consultation.
• Applied keen management acumen to direct, motivate and manage team of 3 Account Managers.
• Communicated global brand portfolio segmentation message on 8,000 hotels ranging from tourist economy class, full service, boutique and luxury.

The Leading Hotels Of The World, New York, 1980 to 1999

General Manager, Reservation Operations

         Led daily operations for inbound call center comprised of 120 employees spanning 5 divisions.

         Incorporated ACD (automated call distribution) technology to compliment and fortify target marketing and call management strategy.

         Concurrently managed DataLead subsidiary, a private label unique chain code reservation service for key luxury hotel companies such as Orient Express Hotels, Swissotels, Four Seasons, Kempinski Hotels and Oberoi Hotels.

         Leveraged significant staffing abilities to recruit, train, coach, mentor and motivate personnel.

         Instituted incentives to slash agent turnover by 53% and increase call conversion to 39% based upon daily average of 3,400 inbound calls.

 

 

Hospitality Sales Marketing Association International (HSMAI) courses and seminars

 

Consultative Selling and Sales Motivational Seminars

 

Six Sigma Way Team Building

 

Direct Marketing Finance

 

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a senior management capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, I bring to you a substantial background in hospitality account management, proficiency in team and project leadership, and advanced business development, client relations, and revenue growth management skills. To complement these qualifications, I offer a strong blend of expertise in technology needs assessments, consultative selling, and high-dollar contract negotiations.

As a dedicated team member and stellar leader, you will find me to be a diligent and focused professional committed to supporting you in achieving your objectives through an impressive work ethic and proven success in client relations and satisfaction. I am certain that I could be an ideal addition to your company, and look forward to interviewing with you in the near future.

 

Truly yours,

 

 

 

Yyyyyy x. yyyyyy