Yyyyyy x. yyyyyy

Wilmington, NC 28401

xxx-xxx-xxxx Cell

abc@xyz.com
SSN: xxx-xx-9276

Country of Citizenship: United States

 

Job Announcement Number:
Series/Grade: NY-0301-03

Title: Assistant Program Director

 

Core Competencies

 

Operations Management, Program Management, Management Analysis, Administrative, Multi-Unit Management, District/Regional Management, Resource Management, Fiscal Administration, Cost Controls, Budgeting, Financial Analysis, Project Administration, Purchasing/Buying, Inventory Control, Vendor/Supplier Relations, Human Resources, Team Building, Training & Development, Supervision, Sales, Marketing, Customer Service, Account Management, Business Development, Client Relations, Information Management, Documentation, Research & Analysis, Management Reporting, Standards/ Policies & Procedures Compliance, Communications (Oral/Written)

 

Experience

 

January 2008 C Present

Harris Teeter

Wilmington, NC

Salary: $35K/annual

Hours worked per week: 40       

Supervisor Name: Ken Marshburn; Phone: 305.437.3116; Permission to Contact: Yes

Assistant Customer Service Manager  

Contribute dynamic leadership and communication skills toward building and directing a top-performing team of 50 staff across all areas of Customer Service operations; have partnered in training approximately 120 employees supporting 2 locations, with consistent focus on delivering world-class customer service. Expertly promote and facilitate a collaborative teamwork environment as well as provide motivating leadership vital to maximizing staff productivity, morale and retention. 

Effectively define departmental needs and strategically plan, coordinate, and manage projects/workflow to meet stringent timelines and accommodate changing priorities.  Proactively address and resolve escalated customer issues to maintain loyalty and satisfaction, playing key role in sustaining and growing business.

 

March 2001 C March 2003

Resource Plus Inc

Wilmington, NC

Salary: $30K/annual

Hours worked per week: 40

Supervisor Name: Ken Marshburn; Phone: 305.437.3116; Permission to Contact: Yes

Multi-Unit Service Representative

 

Page 1 of 3

 

Steven Ivey                                                                                                                                Page 2 of 3

 

Resource Plus Inc. continued

 

Successfully maximized both corporate and client revenue performance across 5 Lowes Home Improvement store locations, specializing in strategic merchandising within lawn and garden departments spanning plan-o-grams, product placement, signage programs, and displays. Effectively managed full-scope customer lifecycle, resourcefully prioritizing, coordinating and managing daily operations to maximize productivity, client servicing and bottom-line profitability. Applied solutions-focused approach toward promptly addressing and resolving problems.  Ensured continual compliance with client and corporate plans and standards. 

Capitalized on opportunities to contribute market expertise toward defining individual client needs, delivering customized sales presentations and expanding/diversifying revenue streams through up-selling and cross-selling of products.  Delivered comprehensive product knowledge training programs to client employees.

 

April 1995 C March 2001

Belk Department Store

Wilmington, NC

Salary: $30K-$50K/annual

Hours worked per week: 40-50

Supervisor Name: John Graber; Phone: 305.437.3116; Permission to Contact: Yes

Area Sales Manager

Spearheaded design and execution of targeted business strategies, sales goals and cost controls, with emphasis on revenue growth, customer service, merchandising, and standards of appearance.  Actively participated in routine staff meetings, providing expert input and guidance in broad areas of operations.

Effectively interviewed, hired and managed personnel, with direct responsibility for supervising as many as 30 staff. Facilitated new hire orientation, training and ongoing team education/development. Evaluated attendance and job performance, implemented corrective actions and developed/presented disciplinary and variance reports; conducted follow-up investigations and interfaced with department heads/directors to address unresolved employee issues and define optimal solutions.   Counseled associates and provided motivating leadership instrumental to improving group performance as well as supporting individual team members in achieving potential and progressing within their careers.

 

April 1977 C April 1995

Camelot Music

Albany, NY

Salary: $60-$70k/annual

Hours worked per week 40-60   

Supervisor Name: John Graber; Phone: 305.437.3116; Permission to Contact: Yes

District Supervisor

Steadily progressed in recognition of dynamic leadership qualities, solid performance and contributions to company success to assume comprehensive responsibility for fiscal and operational performance of 10 stores throughout a 3-state region.  Strategically developed and allocated budgets to optimize use of resources, control costs and boost profitability; efficiently created and analyzed profit/loss statements and supporting financial reports/documentation.

Proficiently controlled inventory levels and managed buying/ordering to ensure optimal product mix, contain overhead expenses and maximize sales performance. Excelled in building productive vendor/supplier relationships and negotiating pricing structures to maintain competitive leveraging.

Oversaw compliance with corporate policies and procedures and monitored operations/projects for continual achievement of critical goals and timelines. Took the initiative to actively participate in ongoing seminars and professional development opportunities, maintaining current knowledge of industry trends as well as best management and retail practices to maximize personal performance.

 

 

Steven Ivey                                                                                                                                Page 3 of 3

 

Education

 

University of North Carolina at Greensboro -Greensboro, NC

Degree: Bachelor of Music/ Education

Major: Music/ Education

GPA:

Credit Hours Earned:

 

Post Graduate Studies: Performance/Trumpet-University of North Carolina at Greensboro

Post Graduate Studies: Jazz Performance-University of North Carolina at Wilmington

 

Specialized Training/Certifications

Retail Manager Certification Program Graduate; Atlanta, GA

Numerous seminars: Personnel, Merchandising, Loss Prevention, Business Operations/Management

 

Professional Affiliations

 

Member, National Association of Recording Merchandisers

 

Technical Proficiencies

 

MS Word; MS Excel; MS Outlook; Internet Explorer; Firefox; Gmail; Yahoo