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Yyyyyy x. yyyyyy

16131 17 1/2 Mile Rd

Marshall, MI 49068

xxx-xxx-xxxx

abc@xyz.com

 

Career Objective

 

Seasoned Management / Human Resources Professional with strong customer service / sales orientation and proven ability to improve revenue growth through productivity, operational efficiency and service excellence eager to contribute to the operations of a dynamic organization

 

Areas of Expertise

 


Ø  Training & Development

Ø  Recruitment & Interviewing

Ø  Teambuilding / Leadership

Ø  Conflict Resolution

Ø  Customer Service & Client Relations

Ø  Staff Development

Ø  Workflow Planning & Prioritization

Ø  Service Quality Improvement

Ø  Auditing & Performance Reviews

Ø  Marketing & Sales


 

Career Track

 

STATE FARM INSURANCE                                                                                                  1991 C 2006

Auto Claim Supervisor/Superintendent, Plan Supervisor, Lansing/Marshall, MI, 1994 C 2006

  Drove service excellence by effectively mentoring and directing employees

  Increased revenue by marketing and promoting strategic programs to agents

  Built a strong team by interviewing and hiring top candidates; conducted extensive agency and employee training

  Fostered employee development while completing employee performance and salary reviews

  Upheld client loyalty by proving exceptional customer service

  Ensured customer satisfaction by promptly and successfully resolving complaints

  Maintained accountability for analyzing and improving workflow

  Proactively performed detailed claim and account audits

Claim Representative, Saginaw, MI, 1991 C 1994

  Successfully resolved personal injury protection claims

  Managed agency training and provided outstanding customer service to agents and policyholders

  Built strong business relationships while collaborating with outside rehabilitation vendors

 

Academic Credentials

 

MICHIGAN STATE UNIVERSITY, East Lansing, MI                                                                                 

Bachelor of Arts C Personnel Administration (Human Resources Management)

 

Community / Volunteer Activities

 

MARSHALL PUBLIC SCHOOLS

Classroom Volunteer

  Promoted learning by supporting children in the classroom; supervised field trips

Yyyyyy x. yyyyyy

16131 17 1/2 Mile Rd

Marshall, MI 49068

xxx-xxx-xxxx

abc@xyz.com

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF ACTUAL TARGET POSITION) capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, my professional qualifications include over 13 years of progressive management experience within the insurance industry. I have a proven track record for driving operations to maximize productivity and profitability while ensuring delivery of exceptional customer service. I excel at building and fostering talented teams crucial to overall success and have extensive experience in staff training and development. In addition, I am adept at identifying workflow inefficiencies and implementing appropriate improvements.  

 

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

 

Mary Townsend

 

 

 

 

Yyyyyy x. yyyyyy

16131 17 1/2 Mile Rd

Marshall, MI 49068

xxx-xxx-xxxx

abc@xyz.com

 

Date

 

 

 

Contact Name

Company Name

Address

City/State/Zip Code

 

Dear _______________________________:

 

I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company.  Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.

 

As discussed, I am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff.  I believe you will find my dynamic (LIST A FEW SKILLS/QUALIFICATIONS RELEVANT TO THE POSITION) skills vital to your operations and look forward to contributing to your success.

 

Should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  Again, thank you for the enlightening interview.  I look forward to your response.

 

Sincerely,

 

 

 

 

Mary Townsend

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