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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000




dynamic human resource manager eager to contribute expertise toward actively supporting a progressive organization in optimizing results through effective staffing and personnel management practices.


career profile

ø  b.s., business administration, human resources management.

ø  professional in human resources (phr) certification.

ø  upcoming mba.

ø  over nine years of successful hr experience.

ø  demonstrated leadership and facilitation skills.

ø  record of progression to positions of increasing authority and responsibility.

ø  expertise in all facets of employee development focused on advanced technology.

ø  adept in developing and implementing hr policies and procedures.

ø  proficiency in achieving federal, state and local regulatory compliance.

ø  skilled project manager.

ø  adept in employee retention strategies.

ø  knowledgeable in documentation, report origination and formulation of effective management training programs.

ø  proven ability in employee service delivery and issue resolution.

ø  strong focus on quality and meeting organizational objectives.

ø  outstanding capacity in planning, analysis and problem-solving.

ø  well-organized multi-tasker with strong detail orientation.

ø  utilize advanced software applications including ms office suite.

ø  shrm and phra.


professional experience

horizon goodwill industries, hagerstown, md                                                                             2008 - present

director of human resources

       recruited by this not-for-profit government contractor with 425 employees in 17 counties in four states with 18 locations including retail stores, warehouse/distribution facilities, four federal government and four state government contract sites.

       direct all hr services, polices and compliance programs.

       coordinate with executive management to expand business.

       guide p&l for hr, hris, travel, compensation, benefits, organizational development and management coaching/counseling.

       upgrade hr information systems processing through new adp hris.

       achieve federal/state compliance through audits, staff training, process workflow redirection and culture change.

       developed and implement effective management-training programs covering first-line supervisors to senior management teams.

       teach personnel understanding of employment relations, diversity issues, employment law, recruiting and organizational development.

       above process key to employee retention and increased employee morale.

       knowledgeable in government contractor compliance laws including nish and aap.

       efficiently maintain standards set by jwod act, aka ability one program and service contract act.


securitas security services usa, inc., baltimore, md                                                                     2005 - 2008

area human resource manager

       retained to direct all area hr functions, policies and procedures.

       supervised staff of seven hr administrators, specialists and recruiters in eight maryland branches with 1400 employees.

       strongly focused on continuous improvement utilizing human resources and financial indicators.

       directed all recruiting initiatives to meet staffing and eeo/affirmative action requirements.

       delivered in-depth advisement to branch managers in employee retention procedures.

       ensured management/employees updated on interpretation of hr policies, programs and procedures.

yyyyyy x. yyyyyy, page two


       performed exacting audits of hr practices and files.

       evaluated applicant logs for appropriate selection criteria for each open position.

       designed and implemented improved hr initiatives including area, branch, region and shared service hr functions covering eeo/affirmative action, compensation, benefits and recruiting.

       resolved employee relations issues through mediation, responding to employee questions, conducting exit interviews, handling discipline and terminations, responding to unemployment claims, writing and distributing offer letters, providing legal guidance and administering worker s compensation.

       managed employee benefit plans based on eligibility, company policy and client contracts. 

       aided payroll administration.

       designated for unemployment, wage/hour and eeoc hearings.

       originated data for ofccp audits and affirmative action plans.

       advised management/staff on new regulations/company policies covering hr.

       tracked and controlled progress toward affirmative action goals and related issues.

       delivered considered advisement to supervisors/managers on methods and approaches to resolve employee work problems through effective employee counseling and disciplinary procedures

       oversaw leave of absence programs covering fmla and std

       built effective new hr team to develop greater efficiencies for regional hr and recruiting processes.

       orchestrated team succession plans.

       ensured more efficient and effective hiring process for all employees.

       achieved top strategic initiative through superior recruiting program producing decreased ubot% and overall $200k monthly contribution improvement.

       effectively utilized branding techniques to establish securitas as area s leading employer.

       posted overall contribution statistics by using multiple hr and recruiting metric scorecards, action plans and measurements.

       championed process improvement through use of needs analysis to develop training for high business impact.

       upgraded retention and have decreased turnover by 3% monthly.


basilone-oliver executive search, pittsburgh, pa                                                                           2003 - 2005

executive recruiter

       tasked to coordinate with clients/candidates in full-life-cycle contingency and retained search environment.

       prospected, sourced, recruited and evaluated middle/senior level executives in banking and financial services.

       identified and expedited new business through prospecting, cold calling, networking and referrals.

       designated to train recruiters on sourcing techniques, compensation negotiating, web-search methods, market-trend identification, client management, selling/new business development and candidate selection.

       achieved board member/marketing director role for ima of pittsburgh.

       expanded revenues by identifying new opportunities, excellent customer service and superior client management.


earlier background

prior to 2003, served as hr generalist/corporate recruiter, allied security, king of prussia, pa, and staffing manager, jfc staffing associates, camp hill, pa.  in these assignments, built outstanding recruitment, business support, training, project management, compliance and business development skill sets.  recipient of multiple commendations/awards for outstanding performance.



shippensburg university, shippensburg, pa

bachelor of science, business administration, human resources management, 1999

strayer university, location

master of business administration, 2010 completion date



professional in human resources (phr)

personnel law for managers certification

yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000






cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in a human resource management capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include a bachelor of science, business administration, an upcoming mba and relevant hr certifications as well as over nine years of progressively responsible hr management background.  to complement this background, i possess demonstrated expertise in policy/procedures, benefits, payroll, training, legal compliance, project management, recruitment and cost control.  further, i offer strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.









yyyyyy x. yyyyyy












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