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yyyyyy x. yyyyyy

1711 tanager ave. #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

proficient professional eager to contribute accountant expertise as well as strong financial support skills toward actively supporting an organization in maximizing performance.

 

profile

 

  • respected financial professional offering 8 years of solid and progressive experience in credit card back office operations, accounting and client services.
  • in depth expertise performing a wide variety of complex and challenging projects on behalf of senior accounting manager.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
  • recognized as organized and flexible professional with a proven commitment to excellence.
  • dynamic communication, analysis, troubleshooting, and relationship management skills.
  • technically proficient in ms office (access, excel, outlook) windows nt, lotus notes,  total systems 2, check-free recon plus/ frontier,  hogan, and first data response.

 

selected achievements

recipient of numerous awards in ops accounting for exemplary performance with a team.

acknowledged by management for consistently improving internal process.

 

professional experience

chase bank                                                                                                                                    2001-2009

senior accounting specialist; operation accounting/disputes department

  • sharp business acumen and experienced reconciling general ledger accounts, from disputing rejects and charge-backs to overseeing incoming/outgoing fees and funds  using check free-recon plus / frontier system.
  • spearhead a broad range of accounting responsibilities, including clearing fraud and dispute rejects and incoming fees and funds from merchant banks through total systems for card services and on first data response system for debit card.
  • effectively trained staff on behalf of management and actively collaborated in training operations including up-training fellow representatives and updating training materials.
  • consistently ensured delivery of quality customer service vital to sustaining and growing accounts.
  • actively generated daily management reports in access, including daily loss and projected losses.
  • responsible for researching and clearing unresolved from visa resolve items online for fraud and disputes card services. 

 

professional education

 

coursework in business and general subjects chabot college                                                           2001

 

 

 

yyyyyy x. yyyyyy

1711 tanager ave. #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

 date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a [insert job title] capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include experience in credit card back office operations, accounting and client services. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, analysis, troubleshooting, and relationship management skills.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

 

 

yyyyyy x. yyyyyy

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