career objective

results-driven operations manager eager to contribute superior analytical, organizational, and communication skills toward supporting the employer in optimizing performance

profile

ø  numerous years of progressive operational management experience in diverse arenas, with expertise in p&l control, process improvements, sales and marketing, client and vendor relations, human resources, safety, logistics, and business administration

ø  facilitate a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  proactively monitor industry trends and developments, including competitive services and marketing activities; expertly identify and capitalize on opportunities to penetrate and develop markets

ø  sharp business acumen and dynamic entrepreneurial aptitude; superior communication, presentation, negotiation, and relationship management skills

ø  strong technical proficiencies, including oracle, ms office (word, excel, powerpoint, access, outlook), and proprietary systems

 

~ key achievements ~

• successfully oversaw all aspects of operations at recall corporation s information management facility with three distinct business lines c file storage, data protection, and secured document destruction c with over 400,000 cartons and covering southern nevada, utah, and arizona
• implemented process improvements including a lean event resulting in $50k annual cost savings, an oracle-based inventory system to increase accuracy, and operational changes responsible for improving file delivery service from 95% to 99.5% at recall corp.
• increased recall corp. destruction operations gross margin 123% year over year while boosting destruction service completion from 82% to 98%
• expertly directed dish network / custom communications customer service and call center with 44 dispatch / customer service representatives; maintained exceptional levels of client satisfaction and grew job completion rate from 58% to 85%, far surpassing 70% target, through service improvement programs
• managed scheduling and workload for dish / custom markets across six states, coordinated work order assignments with third party installation contractors, and delivered regular feedback to location-specific management
• coordinated velocity express deliveries with 75 independent contractor drivers and three distribution facilities; increased on-time delivery performance from 89% to 98% while adding more than 500 daily delivery stops
• led 130+ member team located in two busy fedex facilities responsible for generating more than $15m; achieved 10% over planned profits, granted leadership award based on consistently excellent employee feedback, and received two senior manager of the year awards for service and productivity accomplishments
• launched fedex safety training and incentive programs successfully reducing workers compensation expenses by $300k  

professional experience

operations manager, recall corporation, las vegas, nv                                                                                    2007 c 2009

customer service representative, fidelity investments, durham, nc                                                                  2006 c 2007

dispatch / customer service manager, dish network / custom communications, raleigh, nc                             2005 c 2006

assistant business office manager, carmax, raleigh, nc                                                                                   2004 c 2005

city manager, velocity express, morrisville, nc                                                                                                             2004                                                                                                                                                                                          

senior operations manager, fedex express, ca, wa, and nc                                                                           1990 c 2004

director of operations, homegrocer.com, irvine, ca                                                                                          1999 c 2000

education

bachelor of arts in operations management & analysis, insert name of school, location             anticipated graduation 2011

 

~ additional training & credentials ~

certified labor relations instructor / defensive driving instructor / best practices trainer, fed ex express     1996 c 2004

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am returning to the workforce after taking leave to handle family issues that are now resolved, and am currently seeking a challenging career opportunity as insert specific job title.  i am submitting my resume for your review and thank you in advance for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include extensive experience driving business activity in deadline-intensive, high volume environments, including my most recent position managing multi-state operations at recall corporation, a document and data control facility.  i excel at building top-performing support teams and am adept at monitoring business performance to proactively address potential issues.  my unique blend of operational management, financial administration, and interpersonal relations skills has consistently proven instrumental in my ability to exceed expectations.  to complement this background, i am currently completing my bachelor s degree in operations management & analysis.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to insert company name, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i would like to thank you for providing me the opportunity to interview with you and discuss the exciting insert specific job title position.  having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.

 

as discussed, i am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff.  i believe you will find my dynamic organizational, team leadership, and financial management skills vital to your operations and look forward to contributing to your success.

 

should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  again, thank you for the enlightening interview.  i look forward to your response.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy