Yyyyyy x. yyyyyy

20614 Stone Oak Parkway, Apt. #0000 xxxxxx xxxx , xxxx , xxxxx 00000
Phonexxx-xxx-xxxx  xxx-xxx-xxxx

abc@xyz.com

 

 

Qualifications Snapshot

 

  Offer 15+ years of impressive experience in the lending/credit union industry and an outstanding track record in operations management and relationship-building.

  Employ leadership talents to train, motivate, and manage highly-productive personnel; equally skilled at coaching and developing top-performing management staff.

  Increase and improve credit union portfolios and profits through business development, strategic planning, and exceptional dealer relations.   

  Successfully increased loan volume at FASC to between $5M and $10M per month without increasing staff or cost by securing more credit unions and dealerships.

  Strategically elevated profits and market penetration by adding two remote offices.

  Improved quality of credit union portfolio by maintaining delinquencies to less than 1%.

  Successfully increased look-to-book ratio from 30% to 75%.

  Grew FASC from producing $0 to over $120M in loans annually within 3 years.

 

Professional Experience

 

FSAC (Financial Services Acceptance Corporation, a subsidiary of SWBC), 1996 to 2009

Vice President / Manager of Lending Operations     (2002 to 2009)

Director of Operations        (2002 to 2009)

        Steadily advanced through a series of promotions based on exceptional performance and results,

        Steered full-scope indirect lending operations inclusive of marketing, administration, staffing, budgets, month-end reporting, and reconciliation of 200+ credit union/dealership accounts.

        Authored and executed proactive and client-focused business development plans.

        Enhanced loan tracking and reporting by introducing new lending program to credit unions (Teres Solutions).

        Conscientiously monitored account activities to ensure dealerships were funded within 24 hours.

        Fostered, nurtured and maintained strong relationships with credit union CEOs and dealer principals to coordinate and achieve seamless site sales activities.

 

Continued

 

 

 

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Professional Experience continued

 

        Conducted in-depth rate analyses to maximize competitive positioning.

        Created and executed informative and convincing marketing campaigns and promotions.

        Successfully built and managed high-performance teams supporting branch as well as two satellite operations.

 

Operations Manager      (1996 to 2002)

        Established and managed all financial systems, personnel, and procedures critical to achieving compliant start-up activities.

        Trained, developed, motivated and evaluated Operations personnel.

        Accurately calculated dealer finance participation statistics, and monitored credit union checking accounts.

        Reliably prepared month-end reports for credit unions (for reserve disbursement).

        Planned and launched indirect lending program and managed associated team members.

        Built effective and cooperative relationships with dealerships and credit unions.

        Coordinated loan validation/discounting, facilitated prompt funding of contracts to dealers, and continually evaluated and implemented office automation solutions to expedite daily business operations.

 

 

Education

 

Associate of Science Degree, Retail Marketing, Eastern New Mexico University

 

Supervisor Certificate, American Management Association

 

 

Affiliations

 

Member, African American Coalitions for Credit Unions

 

 

Software

 

Teres Solutions and Appro (lending programs); Microsoft Excel and PowerPoint; AS 400