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Career Objective
Proven leader eager to contribute vast retail-oriented management and sales background toward actively supporting progressive organization in boosting bottom-line performance
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Profile of Qualifications
Ø Enthusiastically recruit, build and lead top-performing teams committed to delivering superior performance and service
Ø Expertise in planning, coordinating and managing workflow/projects to efficiently meet critical deadlines and operational goals
Ø Effectively collaborate across all areas of operations, corporate levels and strategic partners to maximize results
Ø Dynamic communicator highly effective in presenting new hire training and employee development programs
Ø Excel at organizing and executing marketing events/functions to optimize public awareness
Ø Keenly aware of successfully maintaining the highest of standards and procedures
yyyyyy x. yyyyyy
Professional Experience
Washington Mutual, Tarzana, CA/Northridge, CA 1999-2009
Branch Loan Consultant Manager, 2008-2009
Oversee day-to-day staffing and sales operations for 12 Bank Loan Consultants
Responsible for developing results-oriented retail bank representatives, offering array of residential lending products and services
Strategically manage fellow Financial Center partner relationships; Regularly achieve sales goals of numerous locations
Skillfully lead staff training programs; Thrive at providing in-the-field sales mentoring
Recruit, interview and hire qualified candidates to maintain territory growth
Successfully collaborate with Financial Center management peers, maintaining staff reviews/production results, and ensuring performance action plans are consistently met
Home Loan Center Manager, 1999-2008
Managed sales operations and personnel matters for 15-20 Retail Loan Consultants
Effectively recruited, trained and developed top-performing representatives; Latter five years, consistently maintained top 25 percent status nationally in company production
Conducted sales training programs; Actively collaborated and coached representatives on sales calls and assisted in territory development
Created number of successful systems and processes necessary for generating and monitoring retail loan production
Helped guide variety of marketing initiatives/promotional events to foster sales/consumer relationships, including Realtor presentations, and community and charity events
First Bank & Trust, West Lake Village, CA 1997-1999
Branch Manager
Experienced in the successful opening of new DeNovo Branch
Carried out highly successful growth plan, generating $16 million in branch deposits
Built and developed progressive team of sales and customer service leaders
Produced outside sales and marketing system, effectively targeting and growing small business customers
Great Western Bank, Canoga Park, CA 1992-1997
Branch Manager
Led daily operation of a full-service branch office, including operations, retail lending and product sales and customer affairs
Showed ability to lead and coach in motivating manner, ensuring sales and service culture of highest standards
Demonstrated ability to meet individual and branch sales goals by consistently producing new business sales/referrals and retaining existing client base
Actively participated in sales management and outside call programs
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