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Career Objective


Proven leader eager to contribute vast retail-oriented management and sales background toward actively supporting progressive organization in boosting bottom-line performance

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Profile of Qualifications


Ø  Enthusiastically recruit, build and lead top-performing teams committed to delivering superior performance and service

Ø  Expertise in planning, coordinating and managing workflow/projects to efficiently meet critical deadlines and operational goals

Ø  Effectively collaborate across all areas of operations, corporate levels and strategic partners to maximize results

Ø  Dynamic communicator highly effective in presenting new hire training and employee development programs

Ø  Excel at organizing and executing marketing events/functions to optimize public awareness

Ø  Keenly aware of successfully maintaining the highest of standards and procedures

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Professional Experience


Washington Mutual, Tarzana, CA/Northridge, CA                                                            1999-2009


Branch Loan Consultant Manager, 2008-2009


  Oversee day-to-day staffing and sales operations for 12 Bank Loan Consultants

  Responsible for developing results-oriented retail bank representatives, offering array of residential lending products and services

  Strategically manage fellow Financial Center partner relationships; Regularly achieve  sales goals of numerous locations

  Skillfully lead staff training programs; Thrive at providing in-the-field sales mentoring

  Recruit, interview and hire qualified candidates to maintain territory growth

  Successfully collaborate with Financial Center management peers, maintaining staff reviews/production results, and ensuring performance action plans are consistently met







Home Loan Center Manager, 1999-2008


  Managed sales operations and personnel matters for 15-20 Retail Loan Consultants

  Effectively recruited, trained and developed top-performing representatives; Latter five years, consistently maintained top 25 percent status nationally in company production

  Conducted sales training programs; Actively collaborated and coached representatives on sales calls and assisted in territory development

  Created  number of successful systems and processes necessary for generating and monitoring retail loan production

  Helped guide variety of marketing initiatives/promotional events to foster sales/consumer relationships, including Realtor presentations, and community and charity events


First Bank & Trust, West Lake Village, CA                                                                             1997-1999

Branch Manager


  Experienced in the successful opening of new DeNovo Branch

  Carried out highly successful growth plan, generating $16 million in branch deposits

  Built and developed progressive team of sales and customer service leaders

  Produced outside sales and marketing system, effectively targeting and growing small business customers


Great Western Bank, Canoga Park, CA                                                                                1992-1997

Branch Manager


  Led daily operation of a full-service branch office, including operations, retail lending and product sales and customer affairs

  Showed ability to lead and coach in motivating manner, ensuring sales and service culture of highest standards

  Demonstrated ability to meet individual and branch sales goals by consistently producing new business sales/referrals and retaining existing client base

  Actively participated in sales management and outside call programs


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