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yyyyyy x. yyyyyy

xxxxxx fm 1960 rd. w #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •


career objective

client-focused customer service specialist eager to contribute expertise in relationship building and management as well as needs assessment and problem solving skills toward supporting the employer in boosting business performance.



  • offer solid and progressive customer service experience, with over 9 years of experience in client-focused industries focused on delivering world class customer service.
  • consistently ensured delivery of quality customer service vital to sustaining and growing accounts.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • skillful at performing independently or within a team to exceed all operational goals and objectives.
  • dynamic communication, presentation, negotiation, and relationship management skills.


professional experience


insurance policy specialist auto club of southern california                                                                     2004-2008  

  • actively assist members with policy changes/additions and insurance verification for lien holders on behalf of company.
  • successfully resolve client questions and complaints in a timely and efficient manner to ensure member satisfaction and increase customer retention.
  • effectively manage a broad range of administrative functions, including account payment processing, document preparation and client assistance to ensure liability limits and asset protection.


customer service analyst adecco@ american honda motor company                                                          2000-2003

  • sharp business acumen and experienced in managing broad scope of operations, from providing administrative support for field representatives to scheduling client meetings and promoting brand retention.
  • consistently ensured delivery of quality customer service vital to sustaining and growing accounts.
  • serve as liaison between customers and dealers, effectively resolving sales and services complaints.
  • facilitate productive communication with dealer, successfully expedited back order parts and processing motorcycle/atv orders.


registration assistant james armstrong theater, cultural arts                                                                 1998-2000 

  • successfully coached and mentored new hires in customer service processes and company policies, ensuring delivery of world-class customer service.
  • consistently interacted with clients, quickly identifying needs, thoroughly answering questions and solving issues.
  • facilitated productive vendor relationships to book and schedule performances, effectively boosting bottom-line profitability.


registration office assistant devry institute of technology                                                                         1996-1997

  • responsible for overseeing all aspects of official student records, including the preparation and processing grade reports, transcripts, enrollment verification, and other educational documentation.
  • proficiently compiled information for preparation of reports for both external and internal use.


professional education


bachelor of science in business administration devry institute of technology                                           1994-1997

yyyyyy x. yyyyyy

11850 fm 1960 w #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •











hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in a customer service capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include over 9 years experience in customer service operations, account troubleshooting and issue resolution. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, presentation, negotiation, and relationship management skills.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.









yyyyyy x. yyyyyy


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