Performance-driven, results-focused professional eager to offer broad scope of 16+ years of public- and
private-sector leadership experience toward maximizing a progressive employer s business success.
Operations Management • Strategic Analysis / Planning • Organizational Development • Program Management
Team Building / Training • Business Relations • Process Improvement • Budget Control • Regulatory Compliance
Integral leader who offers proven experience in large-scale operational optimization, including designing, developing, and implementing solutions-driven programs, policies, and procedures to achieve continued key growth and productivity.
Ambitious self-starter who supports quality staff recruitment that encourages diversity, low turnover, and high company loyalty, along with successfully planning, prioritizing, and managing various team tasks within high-pressure situations.
Excellent communicator who seamlessly interfaces among public- / private-sector leaders, staff, and the general public.
Coordinated and managed investigations and / or resolutions for 500+ security-related California-based issues annually, along with developing and implementing strategic security communications plans to reduce multiple key processes.
Created and implemented a notification process for customer security-related claims against contractors or employees which was instrumental in achieving timely responses and forward-thinking resolutions for 143 concerns annually.
Successfully and promptly resolved 14 threats of violence against Comcast and its employees in 2009 without incident.
Appointed to California s High Tech Crime Advisory Committee on behalf of the Cable & Telecommunications Association.
Reduced theft by 20% via management of a cable theft program and preparation of all legally based evidence and reports.
Effectively resolved all cases with a minimum impact on business while representing Comcast in small claims court.
Applied sharp analytical abilities toward investigating a $1M+ illegal cable box distributor to attain a $400K civil judgment.
Decreased numerous security risks by conducting 36+ field physical security assessments on Comcast company facilities.
Conducted mediation and counseling services for the Department of Defense to achieve the lowest level in all 19 cases.
Briefed160+ personnel annually on Equal Opportunity policies and processes during newcomer orientations, along with achieving selection as a panel speaker for the DoD s Equal Opportunity Management Institute s annual symposium.
Monitored and processed 20+ discrimination and sexual harassment complaints from acceptance through to resolution.
Offered expertise as a public speaker at local schools, Space Camp USA, and American Business Women s Association.
Regional Security Director (2007 C 2009)
Utilized broad scope of industry knowledge toward directing daily security operations for an eight-member staff protecting 7,500 employees, 300 facilities, and 2.4 million customers throughout Northern California with $3B in company revenue.
Collaborated with corporate internal audit, human resources, and legal departments on high-level investigations.
Expertly monitored and maintained accuracy of regional security statistics within a corporate security database.
Area Security Manager (2003 C 2007)
Strategically steered a corporate security program for the East Bay area covering 285,000 customers, 600 employees, and $250M dollars in revenue, including conducting all investigations, physical assessments, and valuable security training.
Coordinated efforts with customers, human resources, union representatives, contractors and management to reach effective business decisions while minimizing negative impact on operations to ensure seamless security processes.
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Area Security Manager (2003 C 2007)
Contributed strong communication skills toward liaising among 10+ local law enforcement agencies, along with conducting annual physical security assessments for 10 area facilities while identifying all strengths and vulnerabilities.
Led efforts with facilities management and vendors to improve CCTV and Access Control systems throughout the area.
Bay Area Market Security Investigator (2002 C 2003)
Built and sustained secure operations by conducting 40 annual investigations from initial acceptance to final reports, including providing robbery and fraud prevention training for 30 customer service representatives to reduce activity.
Cable System Auditor (2001 C 2002)
Planned, routed, and inspected 200+ homes per day with 100% accuracy, including identifying and repairing unsecured cable plant to reduce cable theft by 10% and reduce unrealized lost revenue which was instrumental in boosting success.
Senior Equal Opportunity Manager Los Angeles Air Force Base (1999 C 2001)
Demonstrated solid leadership talents toward managing three Equal Opportunity Specialists, along with reviewing discrimination complaints, incident clarifications, and investigation reports; collecting data, analyzing trends, and preparing reports; conducting mediation and counseling services; and overseeing complex racial discrimination cases.
Developed in-depth instructional programs on sexism, cultural diversity, prejudice, and communication; implemented a vigorous Climate Assessment Program; and wrote reports identifying areas of concern, strengths, and recommendations.
Director, Equal Opportunity Office Onizuka Air Station (1995 C 1999)
Led targeted decision-making in the management of Equal Opportunity and Treatment and Human Relations Education Programs, including directing operational and equipment budgets of $1.2M+ annually, as well as coordinating and delivering training for 1,500 employees, conducting 20 Organization Climate Assessments, and writing quarterly reports.
Served as a technical advisor in high-level sexual harassment complaints filed against a member of senior management.
Provided counseling and mediation services for personnel on a variety of Equal Opportunity issues, along with strategically marketing Equal Opportunity programs to management and employees (e.g. briefings and pamphlets).
~ Additional Department of Defense (United States Air Force) Leadership Roles Held Prior to 1995 ~
Associate of Applied Science in Social Services
Associate of Applied Science in Aircraft Systems Maintenance Technology
Community College of the Air Force
Equal Opportunity & Treatment (EOT) Training
Mediating & Counseling Skills for Human Resource Practitioners • Defense Equal Opportunity Management
Equal Opportunity Counselors Training • Employment Discrimination Law • Conflict Management & Mediation Skills
Management, Leadership & Development Training
Leadership & Management • AT&T Broadband Investigations • Fundamentals of Management
Executive-Level Leadership • Mentoring • Customer Propriety Network Information • Business Ethics
Basic Investigator Comcast Investigative Process • Academic Instructor School • Interviewing & Interrogation
Privacy & Information Security Awareness • Managing an Ethical Culture • Comcast Leadership Development
Advanced Management & Leadership • On-the-Job (OJT) Supervision • Computer Security Officer • Disaster Relief
Preventing Workplace Violence for Managers • Business Courtesies • Preventing Workplace Harassment • Labor Relations
Microsoft Office 2008 • Microsoft Vista Suite • CSG Billing System • Wave Reader • Pro-Watch • Ethics Point
Hiring Agent Name
I am currently seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.
I am excited to build a rewarding career with your company, and am confident that my professional skills can help to achieve your objectives. I can offer 16+ years of solid experience in Operations Management, Strategic Analysis / Planning, Organizational Development, Team Building / Training, and Budget Control, and am well-versed in all facets of Program Management, Client / Business Relations, Process Improvement, and Regulatory Compliance.
To complement my background, please note that I hold an Associate of Applied Science in Social Services and an Associate of Applied Science in Aircraft Systems Maintenance Technology from the Community College of the Air Force. I also completed extensive rigorous training in Equal Opportunity & Treatment (EOT) and Management, Leadership, and Development from various institutes and organizations throughout my career.
Most recently, as a Regional Security Director for Comcast Cable, I utilized my broad scope of industry knowledge toward directing daily security operations for an eight-member staff protecting 7,500 employees, 300 facilities, and 2.4 million customers throughout Northern California with $3B in company revenue. Within this role, I coordinated and managed investigations and / or resolutions for 500+ security-related California-based issues annually, along with developing and implementing strategic security communications plans to reduce multiple processes. I also created and implemented a notification process for customer security-related claims against contractors or employees which was instrumental in achieving timely responses and resolutions for 143 concerns annually. During this time, I successfully and promptly resolved 14 threats of violence against Comcast and its employees in 2009 without incident. As this is just a sampling of my job history, please refer to my enclosed resume for additional experience and career highlights.
You will find me to be a results-focused leader who can contribute a track record of coordinating complex operational initiatives, defining key priorities, and meeting targeted goals. In addition, I can recruit, develop, and manage forward-thinking teams within fast-paced, deadline-driven environments while streamlining processes to increase productivity, efficiency, and quality. For the sum of these aforementioned reasons, I believe I will prove to be an incredible asset to your company.
I look forward to hearing from you, and thank you in advance for your consideration.
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