yyyyyy x. yyyyyy
(xxx-xxx-xxxx • email@example.com
solutions-focused senior-level it leader specializing in requirements gathering, business analysis, software development, and client support eager to offer 13 years experience toward maximizing a progressive employer s productivity, efficiency, and quality.
profile of qualifications
integral leader with a proven track record for conceptualizing cost-effective, state-of-the-art it solutions to meet critical team objectives.
top-performer who provides continuous business improvements that boost productivity spanning a range of it and core organizational landscapes, along with demonstrating strong abilities in close partnerships with executive management and external clientele / users.
ambitious self-starter who plans, prioritizes, and manages multiple tasks within high-pressure, deadline-driven it environments.
holds b.a. degree from georgetown university, and completed a rigorous minor in computer science.
saved a department $20,000 in operational costs for 2009 by identifying, designing, and programming several key software solutions.
exceeded sla targets by 2% using only 3 resources while personally supervising the closure of 345 team tickets in 2009.
enhanced cots applications (magic) intended to collect, distribute, share, and report safety data between industry professionals.
initiated the development of actuate-based automated contract proposal software and attained report outputs used for years as siebel s official sales proposals and purchase agreements ranging from simple software orders to large devices with accompanying bundles.
achieved faster results by modifying siebel sales 6.2 for an aftermarket quoting group to replace an outdated email system for triaging external customer orders, and revised a vb screen-scraping application to merge legacy terminal systems with lotus notes data.
increased sales pipeline in a short timeframe by importing hundreds of new sales leads into siebel sales to include increasing productivity 95% by trimming a manual 2-month implementation process down to 3 days.
senior technology analyst safety, epidemiology & clinical business solutions / processes (2006 c present)
strategically steer a group of technical resources supporting global safety applications to include a main system comprised of a validated, mission-critical 24x7 application (s3) which was built around java, pl / sql, powerbuilder, weblogic, axway, actuate, and oracle, and designed to capture, report, and distribute drug safety data to regulatory agencies and boards of health (i.e. fda).
liaise between business system owners, r&d application support groups, offshore developers, and various shared service organizations, along with advising stakeholders and it management of important issues and orchestrating on-time resolutions.
approve steps in a controlled change management process governed by company policies, quality standards, sops, and federal regulations (i.e. cfr 21 part 11), as well as offering technical input for project prioritization, design options, and staffing decisions.
draft disaster recovery plans and facilitate related exercises, and contribute to business continuity planning.
senior software engineer global medical affairs call center / litigation support (2004 c 2006)
expertly gathered requirements and designed, developed, deployed, tested, and supported long-term business solutions using vp, escript, and siebel life sciences 7.7 on a web client to include coding siebel tools vbscript and escript within custom pharma models.
designed and implemented solutions to accommodate urgent ad-hoc requests by the legal department for litigation purposes using siebel object scripting and siebel tools which provided extended functionality and enhanced user interfaces.
developed a siebel 6.01-dedicated web client running on oracle; authored test scripts and design documentation; and followed validation protocols and sops that governed change planning, approval, implementation, and documentation.
owner / team lead / business analyst / developer
applied dynamic leadership talents toward directing a high-volume client s strategic reporting team in utilizing actuate 9 as the premier reporting solution for siebel sales 8 and sql server, including designing and developing 12 reports used worldwide as official consultation sheets for doctors, formal invoices for patients, and appointment confirmations distributed to prospective patients.
software engineer level iv
supported 24x7x365 operations by carrying an after-hours pager which demonstrated an affinity for troubleshooting it challenges.
developed several lotus notes databases used by hundreds of sales representatives for tracking activity, along with serving as a departmental development expert and training support specialists on lotus script v4 / 5.
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