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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx abc@xyz.com
objective
productive team player eager to contribute dynamic operations, administration, project management, financial control, legal and communications skills in an assignment actively supporting a progressive company in maximizing operational performance.
career profile
ø solid experience in all phases of food service unit operations.
ø record of promotion to assignments of increasing authority and responsibility.
ø tasked to achieve challenging p&l objectives in all assignments.
ø well organized multi-tasker.
ø outstanding communications and presentation capacity.
ø over 16 years of successful career experience.
ø expertise in all facets of effective customer service.
ø proficient in advanced business software applications including ms office suite.
ø demonstrated competence in client issue resolution.
ø strong capacity in staff recruitment and supervision.
ø solid team leader and contributor.
ø knowledgeable in administrative procedures, policy implementation and daily operations.
ø excellent capacity in prioritization, problem solving and effectiveness in fast-paced environments.
ø proven ability to develop and maintain strong business relationships.
ø corporate-sponsored professional development.
professional experience
name of business, south gate, ca 2008 - 2009
owner/operator
planned and launched this (kind of business) venture.
oversaw and directed all operational functions.
designed and executed comprehensive marketing plan.
controlled all financial activity including budgeting, a/r, a/p and invoicing.
yum brands, location 1993 - 2007
district manager (2005-2007)
promoted to manage los angeles territory with eight pizza hut restaurant units.
comprehensive responsibility for business development and p&l.
trained and developed unit management teams.
successfully achieved corporate standards for product quality and service delivery.
assessed and evaluated unit teams financial and operational performance.
served as coach/mentor to facilitate management development.
conducted on-site visits on a daily basis.
delivered critical feedback/advisement to aid management in improving performance.
ensured resolution of any/all customer issues.
provided operational reporting key to senior management decision-making.
champs specialist (2002-2004)
advanced to conduct california-area restaurant audits.
originated reports covering corporate units and franchise establishments.
restaurant general manager (1993-2001)
recruited to oversee all aspects of operations of pizza hut unit in downey, ca.
orchestrated staff recruitment/management, product preparation, wait staff service, customer relations and p&l.
corporate-sponsored professional development
p&l analysis
customer service
financial control
people management
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