accomplished it professional eager to contribute solid networking, technical support and end user relations expertise toward supporting a dynamic company in achieving business and technology goals.

 

 

         demonstrated experience in it arenas such as helpdesk operations/technical support, hardware and software configuration and upgrades, network administration, active directory administration, and vendor relations.

         adept at network and system diagnostics and performance tuning, and applying disaster recovery strategies to safeguard vital information.

         achieve and maintain unparalleled responsiveness to critical business needs, ensuring first-rate customer satisfaction through seamless communication and cooperation. 

         exemplary capabilities in scrutinizing, diagnosing and rectifying complex technical errors and issues, thoroughly documenting procedures, and delivering technical training and instruction to end users.

         excel at installing and maintaining hardware, software, and peripherals, deploying effective technology solutions, and facilitating strong end user relations.

         highly collaborative with outstanding problem solving, customer service and supervisory talents.

         active secret security clearance.

 

 

alaska air national guard, kulis angb, ak, 1995 to present

information technology specialist

         proficiently perform broad-scope it functions inclusive of installation and configuration of software and hardware, providing technical support and training, and creating and maintaining user ids and passwords in active directory to enable end user access to network.

         respond to end user complaints and drive corrective action with a constant focus on quality control and assurance.

         maintain up-to-date policy/procedure manuals and contribute strong administrative talents toward recording meeting minutes, ordering inventory and office supplies, and preparing various reports and correspondence.

         apply exceptional leadership abilities toward training, mentoring and coaching personnel, delegating tasks, and providing guidance.   

         received commendation medal for outstanding achievement as well as achievement medal for meritorious service.

         recognized as nco of the quarter in 2010 and nominated as nco of the year in 2006.

 

chevrontexaco, anchorage, ak, 2008 to 2010   

infrastructure support technician

• spearheaded helpdesk operations for high-volume end user trouble requests, leveraging advanced troubleshooting expertise to provide effective remote desktop assistance.
• played an integral role in expediting trouble ticket response by 27%.

 

continued

 

 

 

yyyyyy x. yyyyyy c page 2 of 2

 

professional experience continued

 

• configured and maintained active directory end user and security group accounts.
• seamlessly migrated end users from windows xp to vista platform.
• administered work order requests for user account set-up on exchange servers.
• set up and issued it equipment and maintained accurate inventory records.
• championed timely deployment of 220 laptops including network cabling to new office location.
• configured and implemented 255 cisco ip phones including running cabling in telecom closet.
• captured $18k+ in cost savings by assembling training documents in-house versus outsourcing.

 

alaska communications systems, anchorage, ak, 1996 to 2003; 2007 to 2008

assistant account executive

         played a pivotal role in increasing client loyalty and retention by providing exemplary service and sales of telecommunications products and services.

         efficiently responded to customer inquiries regarding company products and services and resolved problems or complaints with tact and diplomacy.

         assessed customer needs and preferences, promoted appropriate products, and closed the sale to drive excellent revenue growth.

 

                   

 

prior background:

 

civilian payroll technician & finance specialist, ak army national guard, fort richardson, ak

 

services specialist, u.s. air force, elmendorf afb, ak

 

 

american intercontinental university:

master of information technology, project management, 2009

bachelor of business administration, finance & accounting, 2006

 

u.s. air force:

certified information management specialist with honors, 2006

certified computer support administrator, 2003

 

anchorage telephone utility:

telephony & networking certificate

 

 

microsoft office suite; windows os 2003/2008/nt/xp; active directory; microsoft exchange; remote assistance; symantec ghost; track-it and phoenix crms; sharepoint; 10-key by touch; type 55 wpm

 

 

 

 

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in an it capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

in addition to excellent academic credentials including a master s degree, i bring to you over 15 years of experience in technology-driven roles, proficiency in providing technical support, well-developed expertise in network cabling and configuration, and a strong ability to complete projects within expected timelines, budgets, and client requirements. to complement these qualifications, i offer polished analytical, multi-tasking, troubleshooting and end user relations skills which are essential in a <insert job title/position> role.    

 

as a proactive contributor to your organization, you will find me to be a motivated professional and stellar leader committed to supporting you in achieving business goals and objectives through superior technical, administrative and communication skills. i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy