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Yyyyyy x. yyyyyy                                                    

0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
                                                                                                  abc@xyz.com
                                                                                            

Career Objective                             

 

Driven team player with dynamic customer service, interpersonal relation and communication skills eager to launch a successful sales career while delivering immediate results a progressive organization

 

Profile                                                

 

 

Ø  Offering over a decade of progressive experience in client-focused, service-oriented industry, demonstrating value and commitment as a key team member

Ø  Dynamic presentation, negotiation, problem solving, and relationship building skills crucial to ensuring delivery of world-class client/account servicing

Ø  Motivating leader experienced in building and coaching top-performing teams

Ø  Strong project management, strategic planning, prioritization, and organization skills vital to optimizing productivity and efficiency in time-sensitive, fast-paced professional settings

Ø  Versatile background in broad sectors, illustrating ability to rapidly acquire and apply new knowledge and effectively adapt to changing responsibilities

 

Professional Experience                

 

 

United Services Automobile Association (USAA) -Norfolk, VA                                                1998 - present
Senior Claims Adjuster

  Have steadily progressed over course of over a decade from managing minor/moderate claims as Casualty Claims Adjuster and processing first-party medical claims per contract and negotiating with providers and insurers for reductions in fee schedules as Medical Claims Adjuster to negotiating and settling total loss vehicle/property damage claims as Total Loss Adjuster

  Currently manage complex/severe bodily injury auto claims, comprehensively investigating claims to ensure validity and legal liability, confirm coverages and determine settlement value; actively consult in procedures and respond to inquires related to auto claims adjusting

  Contribute dynamic leadership skills toward delivering claim staff training and coaching to ensure critical procedural/policy compliance and maximize productivity and efficiency of claims operations; appointed to Mentor Programs

  Actively facilitate technology activities supporting over 100+ team members

  Lend expertise toward serving on Resolution Committees

  Proficiently develop complex loss reports and manage broad-scope administrative/clerical functions

 

Prior Background

 

Customer Representative/Delivery Driver, Papa Johns-Virginia Beach, VA

Ramp Technician, American Airlines (AMR), Norfolk Virginia

 

Education                                           

 

MA Graduate Program, Old Dominion University-Norfolk, VA

BS, Interdisciplinary Studies, Norfolk State University-Norfolk, VA

Teachers License-Collegiate Professional License

AAS, Business Administration, Tidewater Community College-Virginia Beach, VA

Airframe and Powerplant Certifications/FAA License, Rice Aviation-Chesapeake, VA

 

Community Activities                        

 

Volunteer, Neighborhood Youth Soccer League 2005 - 2009

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