yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx • abc@xyz.com

 

career objective

results-driven, solutions-focused and detail-oriented team player desiring a challenging and progressive international service manager role within a dynamic and successful company.

 

profile

 

• a highly talented flight attendant offering extensive experience in providing exemplary customer service, leadership, and operational management on board the aircraft by performing safety, passenger service, and cabin preparation duties.
• in depth expertise in revenue management, international procedure and flight crew development.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• proven ability to comprehend and keep abreast of information pertinent to the job such as special promotions and new procedures
• immense ability to work under tight time constraints to assure service on flights of short duration and quick turnaround of flights and on-time departures.
• hands on experience working well with the public on a constant basis under stressful conditions.
• consistently work rotating shift work, and/or overtime and travel on a constant basis.
• unquestionable ability to comply with company attendance standards described in labor agreements and/or established guidelines.
• bilingual in english and polish; conversant in russian.

 

professional experience

 

flight attendant continental airlines; newark liberty international airport                             2000-2008

• sharp business acumen and experience in managing broad scope of operations, from customer service, safety and in-flight service standard implementation to client comfort, conflict resolution and issue troubleshooting.
• serving in both domestic and international bases, successfully perform service manager duties in the absence of ism.
• receive numerous positive orchid letters detailing my support of their good flight experience.

 

assistant department manager macy's east                                                                                   1997-1998

• managed broad scope of operational activities including cultivating strong working relationships, creative merchandising, sales optimization, customer service, and productivity report analysis.
• effectively hired, trained and directed staff to ensure fulfillment of store objectives and actively collaborated in human resource operation functions such as work scheduling and delegation, new employee training, evaluating performance and providing guidance/mentoring.
• effectively assessed customer needs and recommended appropriate company products.

 

• customer service/cashier eckerd s pharmacy                                                                   1996-1997
  responsible for providing quality customer service on behalf of company in high volume environment.
• successfully cultivated strong customer relations through frequent communication, issue investigation, and problem resolution.
• consistently ensured delivery of quality customer service vital to sustaining and growing new business.

 

professional education

 

brevard community college florida                                                                                              1995-1996
coursework in computer technology, typing, and written communication

chubb institute of technology parsippany, nj                                                                                   1998

coursework in computer programming and data processing

union county college cranford, nj                                                                                                     1999
diploma in computer business applications.

 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx • abc@xyz.com

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a international service manager capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include experience in customer service, operational revenue management, international procedure and flight crew development. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, negotiation, presentation, and relationship management skills.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

 

yyyyyy x. yyyyyy

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx • abc@xyz.com

 

 

 

date

 

 

 

contact name

company name

address

city/state/zip code

 

dear _______________________________:

 

i would like to thank you for providing me the opportunity to interview with you and discuss the exciting international service manager position currently available with your company.  having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.

 

as discussed, i am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff.  i believe you will find my dynamic communication, leadership and customer service skills vital to your operations and look forward to contributing to your success.

 

should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  again, thank you for the enlightening interview.  i look forward to your response.

 

sincerely,

 

 

 

 

 

yyyyyy x. yyyyyy